Empower Help Desk - Part time!

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Home Lending, a division of Cornerstone Capital Bank, is a unique national home lender with a reputation of amazing service, customer satisfaction, employee retention, and happiness. We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions. Our brand is known for on-time closings - a key core conviction of Cornerstone. We have successfully navigated our company through many industry cycles and changes in regulations.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone is seeking a Part-Time Empower Help Desk Technician to provide exceptional support to end users of the Empower loan origination system. The ideal candidate is technically savvy, detail-oriented, and passionate about helping others, with a positive attitude and strong problem-solving skills.

The selected candidate must be available for training Monday through Friday from 9:00 AM to 6:00 PM CST. Following training, the regular schedule will be Saturdays from 9:00 AM to 6:00 PM CST and Sundays from 12:00 PM to 6:00 PM CST, with opportunities to provide additional weekday coverage as needed.

In this role, you will assist users with day-to-day Empower-related issues, ensuring timely resolution and a seamless user experience. Success in this position requires the ability to work effectively in both business and technical environments while maintaining a strong customer service focus.

Key Responsibilities:

• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

What you’ll need to be successful:

• Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
• Empower/ICE support related experience preferred
• Ability to support Windows and Apple systems
• Experience utilizing remote control software to troubleshoot and resolve Empower support issues
• Ability to work within all levels of the organization
• Strong interpersonal and communication skills
• Excellent troubleshooting and problem-solving skills
• Ability to prioritize tasks in a fast-moving environment

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.