EMR Triage RN

General Definition and Scope of Job

The EMR Triage RN is responsible for the clinical oversight, prioritization, and management of electronic patient communications and care-related workflows within the electronic medical record (EMR). This role ensures timely, accurate, and protocol-driven triage and coordination of patient care needs in an ambulatory setting.

Core Responsibilities

· Monitor and manage EMR in-basket/bucket messages including patient portal messages, refill requests, lab results, and internal staff communications.

· Perform clinical triage of patient-reported symptoms received through the EMR or patient portal and determine appropriate next steps based on established protocols.

· Route messages, clinical questions, and results to the appropriate provider or care team member.

· Provide patient education and guidance through the patient portal or telephone consistent with clinical protocols and provider direction.

· Review laboratory and diagnostic results and ensure timely provider review and patient notification according to organizational policy.

· Prescription and bucket management

· Project Management (examples care coordination, anticoagulation, and colposcopy)

· Prior authorizations for medications and imaging

· Process medication refill requests in accordance with standing orders and provider protocols.

· Identify urgent or emergent patient concerns and escalate appropriately.

· Document all triage assessments, patient communications, and interventions accurately in the EMR.

· Support providers by managing routine electronic communications to improve clinical workflow efficiency.

· Collaborate with medical assistants, providers, and care teams to ensure continuity of care and timely patient follow-up.

Minimum Skills, Experience and Educational Requirements

· Graduate of an accredited school of nursing.

· Has knowledge of nursing and medical principles including disease processes, certain examinations, observations, and laboratory studies; appropriately applies those principles to practice and procedure.

· Possesses and displays the ability to act independently within the scope of the Nurse Practice Act and consistently utilizes good judgment in patient care and the resolution of problems both clinical and non-clinical.

· Consistently utilizes good judgment in the resolution of problems, clinical and non-clinical.

· Maintains professional composure and confidence during stressful situations.

· Demonstrates self-direction and motivation in activities which enhance patient care. Anticipates new problems and is part of the problem-solving process

Required Certifications and Licenses

• Massachusetts license to practice professional nursing
• Current CPR certification
• Previous experience in ambulatory care or public health preferred but not required.

Critical Demands of the Job

• Manage multiple requests and prioritize appropriately.
• Must participate in interdisciplinary team-based care.
• Ability to function in a fast-paced setting with a variety of patients and staff.
• Attention to details and prompt follow-up.
• Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
• Excellent organizational and interpersonal skills.

Working Conditions

• Works in well-lighted environment with comfortable surroundings.
• Stressful at times due to competing demands, including attention to multiple patients and staff.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.

Pay: From $35.37 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What are your salary expectations?

Work Location: Remote