EMS Dispatcher

The EMS Dispatcher plays a critical role in ensuring timely and accurate deployment of LifeLine EMS units. This position requires strong communication skills, quick decision-making, and the ability to manage multiple tasks in a high-pressure environment. The Dispatcher will be responsible for receiving and triaging calls, assigning units, tracking vehicle status, and maintaining clear communication with field crews and facilities.

Key Responsibilities

• Receive and prioritize emergency and non-emergency calls via phone, portal, and radio.
• Dispatch appropriate units based on call type (ALS/BLS), location, and availability.
• Monitor unit status and location using CAD and GPS systems.
• Maintain accurate and timely documentation of all calls and dispatch activity.
• Communicate effectively with medics, SNFs, hospitals, and other stakeholder
• Assist with shift coverage planning and vehicle rotation, especially during unit downtime.
• Collaborate with leadership to improve dispatch protocols and response times.

Job Types: Full-time, Part-time

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person