End-Point Specialist (Saudi National)

Job Summary:

We are seeking a dedicated Saudi National Technical Support Engineer to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.

Key Responsibilities:

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  Provide technical support to internal users via phone, email, or remote access tools.

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  Diagnose and resolve hardware, software, and network-related issues.

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  Install, configure, and maintain operating systems, applications, and peripherals.

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  Log and track incidents using the ticketing system, ensuring timely resolution.

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  Escalate complex technical issues to higher support levels when necessary.

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  Maintain IT asset inventory and documentation of system configurations.

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  Support end-users in setting up new accounts, access permissions, and email configurations.

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  Ensure system security compliance and support periodic system updates and patches.

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  Coordinate with vendors for warranty claims or hardware replacement when needed.

Requirements

• Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field.

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  2–5 years of experience in technical support or IT helpdesk roles.

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  Proficiency with Windows and macOS environments.

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  Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).

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  Knowledge of IT service management tools (e.g., ServiceNow, Jira).

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  Excellent communication and interpersonal skills.

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  Strong analytical and troubleshooting abilities.

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  Fluent in Arabic and English.