End User Support Engineer

#freepost

Designation: End User Support Engineer

Experience: 3 + Years

Location: Gurugram Haryana

Qualification: Graduation/Engineering in Computer or Electronics

Roles and Responsibility

• Excellent communication. Strong written and verbal and troubleshooting skills.
• Diagnosing and resolving problems related to operating systems, applications, network connectivity, hardware malfunctions, and software installations on users' desktops.
• Utilizing remote desktop tools to access users' computers and perform troubleshooting steps directly.
• Installing new software applications, updating existing software, and configuring settings according to company policies and user requirements.
• Providing technical guidance to users on basic computer operations, troubleshooting steps, and answering questions regarding software usage.
• Creating and managing user accounts, resetting passwords, and managing access permissions.
• Documenting user issues within a ticketing system, tracking progress, and updating status on resolved issues.
• Applying security patches and updates to operating systems and software to maintain system integrity.
• Assisting with basic hardware troubleshooting, identifying potential hardware failures, and coordinating replacements when necessary.
• Identifying complex issues that require escalation to higher-level technical support teams.
• Expertise in using remote desktop software like TeamViewer, Remote Desktop Protocol (RDP), or similar tools.
• Ability to analyze technical issues, identify root causes, and implement effective solutions.
• Clear and concise communication to explain technical concepts to users with varying levels of technical knowledge.
• Excellent interpersonal skills to provide a positive user experience and resolve issues promptly.
• Ability to document technical issues, troubleshooting steps, and solutions clearly

Job Type: Full-time

Benefits:

• Health insurance
• Provident Fund

Work Location: In person