End User Support Specialist

End User Computing (EUC) L1 Support Engineer | Desktop Support Engineer | IT Support | Onsite | Istanbul | B2B Freelance Contract

📍 Location: Istanbul (Onsite)

💼 Job Type: Full-Time | Freelance / B2B Contract

📅 Engagement: 5 Days per Week (FTE)

💰 Rate: USD 1,200 / Month

About the Role

We are actively hiring an End User Computing (EUC) L1 Support Engineer / Desktop Support Engineer / IT Support Specialist for an onsite enterprise IT support project in Istanbul.

This opportunity is ideal for IT professionals with hands-on experience in desktop support, deskside support, EUC operations, and enterprise IT environments . The selected consultant will provide frontline technical support, ensuring seamless day-to-day IT operations for end users in a corporate environment.

Key Responsibilities

• Provide onsite desktop and end-user technical support
• Troubleshoot hardware, software, and basic network-related issues
• Support laptops, desktops, printers, peripherals, and mobile devices
• Manage incidents and service requests within SLA timelines
• Perform device setup, installation, imaging, configuration, and troubleshooting
• Support Microsoft Windows 10/11 and Microsoft 365 environments
• Handle password resets, user account support, and basic Active Directory tasks
• Coordinate with internal IT teams and escalation groups when required
• Maintain accurate ticket updates, asset records, and technical documentation
• Deliver professional end-user support in a corporate enterprise environment

Required Skills & Experience

• Experience in EUC L1 Support / Desktop Support / IT Support / Deskside Support
• Strong knowledge of Windows 10/11 and Microsoft 365
• Basic understanding of Active Directory , networking, and IT infrastructure
• Experience with hardware troubleshooting and peripheral support
• Strong communication and troubleshooting skills
• Ability to work independently in an onsite enterprise environment
• Professional attitude with strong customer-service orientation
• Native or C1-level Turkish language proficiency is mandatory

Preferred Qualifications

• Experience working in enterprise or managed IT services environments
• Knowledge of ticketing tools such as ServiceNow, Jira, or Remedy
• Familiarity with ITIL-based support processes
• Relevant certifications are a plus:
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation

Why Join?

• Opportunity to work in a professional enterprise IT environment
• Exposure to international IT support standards and operations
• Stable long-term B2B freelance engagement
• Hands-on experience with enterprise infrastructure and end-user technologies
• Collaborative and fast-paced technical environment