End User Support Specialist

The End User Support Specialist is responsible for assisting associates with technology-related requests and maintaining accurate service records. Support areas include desktop systems, software applications, mobile devices, and network connectivity. This role also oversees inventory management for hardware, software, and company assets while assisting in the research, maintenance, and administration of network infrastructure, including workstations, servers, and related devices. This role requires a regular presence in our office located on the Country Club Plaza in Kansas City.

Duties and Responsibilities

• Technical Support: Provide timely assistance for hardware, software, and connectivity issues via the helpdesk system.
• Equipment Setup & Maintenance: Configure and install workstations, software, and mobile devices; maintain accurate inventory records.
• User Training & Documentation: Assist in developing training materials and guiding end users on IT best practices.
• System Administration: Manage Active Directory accounts, Group Policy settings, and security permissions.
• Backup & Recovery: Support system backups and execute data/system recovery processes.
• Network & Security: Support networking infrastructure, including switches, firewalls, and routers; recommend security improvements.
• Remote & Mobile Support: Troubleshoot user issues via mobile device management platforms.

Qualifications

• Experience: 2–4 years in helpdesk, desktop support, or end-user support.
• Technical Skills: Familiarity with Microsoft Windows, Office Suite, and networking concepts (DHCP, DNS, TCP/IP).
• Preferred Certifications: A+, Network+, Security+, MCSA, CCNA
• Software & Systems: Experience with Active Directory, Group Policy, ticketing systems, and remote management tools.
• Security & Administration: Basic knowledge of IT security best practices, antivirus/malware solutions, and email administration.
• Communication & Service: Strong customer service, written and verbal communication skills; ability to present information clearly.
• Independence & Initiative: Self-starter who can manage tasks effectively with minimal supervision.
• Physical Requirements: Capable of lifting and installing IT equipment as required.