End User Support Technician

Job Overview
Join our dynamic team as an End User Support Technician and be at the forefront of delivering exceptional IT support to our users! In this energetic role, you'll troubleshoot software and hardware issues, manage user accounts, and ensure seamless operation of our IT infrastructure. Your proactive approach will empower users to work efficiently and confidently across diverse platforms. If you thrive in a fast-paced environment and love solving technical challenges, this is your opportunity to make a meaningful impact while developing your skills in a vibrant organization.

Responsibilities

• Provide first-line technical support to end users via ticketing systems such as ServiceNow or Jira, ensuring timely resolution of issues.
• VIP User Support
• Reimage systems, Windows 11 Migration
• Wi-Fi Issues, Network & Printers Issues,
• Onboarding new users, AD,DHCP, Microsoft Office 365
• Intune
• AV Support
• Troubleshoot and resolve software problems across operating systems including Windows, macOS, and Linux, with a focus on Microsoft Office applications and enterprise software.
• Manage computer hardware setups, upgrades, and repairs, including desktops, laptops, mobile devices, and peripherals.
• Assist with network connectivity issues involving LAN, TCP/IP protocols, DNS configurations, VPN access, firewall settings, and network administration tools like Meraki.
• Support user account management through Active Directory, GPO (Group Policy Objects), and other IT infrastructure tools such as SCCM and BMC Remedy.
• Configure and maintain computer management systems for optimal performance and security compliance.
• Collaborate with the IT team to monitor and improve network security measures including firewall rules, TCP traffic analysis, and overall network health.

Location:

14 Cambridge Center Cambridge, MA 02142 USA

Requirements

• Proven experience in technical support or desktop support roles with a strong understanding of computer hardware and software troubleshooting.
• Familiarity with operating systems including Windows (especially Windows Server), macOS, and Linux environments.
• Knowledge of computer networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, and network security practices like firewall configuration.
• Hands-on experience with IT support tools such as SCCM for device management, Active Directory for user account administration, GPO for policy enforcement, ServiceNow or Jira for ticketing workflows, and BMC Remedy for incident tracking.
• Strong communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze problems quickly and implement effective solutions efficiently.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified are a plus but not mandatory. Embark on a rewarding journey where your technical expertise fuels productivity! We’re committed to fostering an inclusive environment that supports your growth—offering opportunities to develop your skills in network administration, help desk operations, cybersecurity fundamentals like TCP/IP analysis, and much more. Join us to make a difference by empowering users through innovative IT solutions!

Pay: $24.00 - $26.00 per hour

Work Location: In person