Energy & Sustainability Specialist

Role Overview

The Energy & Sustainability (E&S) Specialist I is an entry-level, client-facing role that supports customers using Touchstone IQ solutions. Depending on business needs, this role may support government-run energy and sustainability programs, building owners and portfolio managers, or a combination of both.

E&S I Specialists play a critical role in customer success by helping customers navigate energy benchmarking and building performance standards, compliance, and reporting workflows. This role is well-suited for someone early in their career who is interested in energy and sustainability, enjoys detail-oriented work, and is comfortable providing structured, empathetic customer support in a fast-paced environment.

We are currently recruiting E&S Specialists for both the Touchstone IQ for Governments and Touchstone IQ for Buildings products and teams. Additional team and role-specific responsibilities will be shared during the interview process.

Location: Denver, CO (hybrid position - 3 days in-office; 2 days from home)

Minimum Requirements

• 2+ years of professional customer service or client-facing experience, OR
• A combination of relevant education and professional experience equivalent to 2 years

Additional required qualifications:

• Education or coursework in energy, sustainability, environmental science, engineering, public policy, or a related field OR relevant professional experience
• Strong written and verbal communication skills
• Ability to manage multiple tasks with exceptional attention to detail
• Comfortable supporting customers by phone, email, and virtual communication tools
• Willingness and ability to commute to the Denver office on a hybrid schedule

Preferred Qualifications

• Experience with ENERGY STAR Portfolio Manager
• Exposure to energy benchmarking, building performance standards, or energy policy
• Experience working with government programs, building owners, property managers, or utilities
• Familiarity with CRM systems, reporting tools, or data management platforms

Key Responsibilities

• Provide phone, email, and virtual support to customers using Touchstone IQ platforms
• Support energy and water benchmarking in ENERGY STAR Portfolio Manager and/or Touchstone IQ
• Collect, validate, and manage building and program data with a high degree of accuracy
• Track customer correspondence, submissions, and follow-ups
• Perform quality control reviews and resolve data or reporting discrepancies
• Support onboarding for new customers, programs, or portfolios
• Assist with regulatory or program reporting and compliance submissions
• Contribute to the creation and maintenance of customer-facing resources (guides, FAQs, templates)
• Collaborate with internal teams including Sales, Product, Engineering, and Program Management

What Success Looks Like

• Accurate, timely, and compliant benchmarking and reporting
• High customer satisfaction and retention
• Consistent, professional, and empathetic customer communication
• Strong organization and time management across multiple accounts or programs
• Willingness to learn and grow technical and policy knowledge over time
• Ability to learn or understand enacted energy policy, energy concepts, and the ability to educate others in a practical and technical manner

Compensation

Base salary starting at $55,000 - $58,000, dependent on experience. Additional benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule, paid holidays, vacation and sick days as well as a matching 401K package.

Company Overview

Touchstone IQ is a building energy management software and services company that local jurisdictions, utilities, and building owners in understanding and improving building energy performance. Our platforms aggregate complex utility data, automate benchmarking and analytics, and support compliance with local and state energy performance and reporting requirements across both public- and private-sector programs.

Founded in 2014 by energy efficiency engineers and software professionals, Touchstone IQ bridges the gap between technical energy data and practical decision-making. Our work supports climate action, regulatory compliance, and measurable energy savings across thousands of buildings nationwide. To learn more about our company please visit: www.touchstoneiq.com

Notice of e-Verification Process

Touchstone IQ participates in E-Verify. Employment eligibility will be verified using Form I-9 upon hire, in accordance with federal requirements.

At this time, Touchstone IQ is not able to sponsor employment visas for this role. Candidates must be legally authorized to work in the United States without current or future employer-sponsored visa sponsorship.