Engagement & ASG Coordinator

United Ostomy Associations of America (UOAA), a national non-profit organization, has a great opportunity for a Engagement and Affiliated Support Group (ASG) Coordinator to join our passionate and dedicated team in Biddeford, Maine. You will join an outstanding group of professionals dedicated to our mission to promote the quality of life for people living with ostomies or continent diversions through information, support, advocacy and collaboration.

UOAA is seeking a 32 to 35 hour per week Engagement and Affiliated Support Group (ASG) Coordinator to engage with our community on our information line and website inquires, as well as support the affiliated support groups associated with the organization. The position is not remote, you must be able to work in UOAA’s Biddeford, Maine office. The Engagement and ASG Coordinator is responsible for a wide range of support functions, and the ideal candidate will be organized, efficient, creative, proficient in understanding and utilizing technology, and will have excellent attention to detail. In this role you must be comfortable managing multiple tasks and changing priorities.

One of the primary responsibilities of this position will be to answer our information line Monday through Friday from 9am to 3pm with an up to 1 hour lunch break. The other primary responsibility will be to support the needs of both new and existing Affiliated Support Groups (on average between 265 and 270 groups) and engage with the ASG Leaders to promote UOAA. In this role you will also communicate and work with UOAA’s Director of Affiliated Support Group Affairs on a regular basis to provide guidance to the ASGs.

You will also respond to all email inquiries directed to UOAA’s website (ostomy.org).

Essential Job Functions:

• Answer the information line, promoting UOAA’s mission statement by giving callers information on many topics (i.e. assistance programs, free educational resources, donating supplies, navigating UOAA’s website), finding support through UOAA’s Affiliated Support Groups and/or ostomy nurses
• Respond to email inquiries made through UOAA’s website (with staff and board assistance)
• Support and engage new and experienced ASG Leaders on a regular basis through phone calls, emails, and ASG Leadership meetings via Zoom
• Maintain UOAA’s Support Groups listed on UOAA’s website and Master List and prepare and send out annual dues invoices
• Open and log daily mail
• Attend and provide administrative assistance at UOAA’s biennial National Conference.
• Assist with projects upon request by UOAA’s Executive Director, President and other members of UOAA’s staff.

Qualifications:

• Strong interpersonal and communication skills; ability to assist stakeholders over the phone and via e-mail
• Be a team player, willing to assist other staff when needed
• Non-profit or Association Membership experience a plus
• Ability to prioritize, organize workload, and meet deadlines
• Donor database management experience with one or more CRM databases required (preferably e-Tapestry/Blackbaud)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Adobe
• Strong proofreading skills and careful attention to detail
• Ability to handle sensitive and confidential information with discretion
• Comfortable working in a small office environment and interacting with volunteers and Board members located across the United States
• Be able to lift/move up to 30 lbs.

Pay: From $23.00 per hour

Benefits:

• Paid time off
• Retirement plan

Work Location: In person