Engagement Director, North America

About Valiantys

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Job summary

Valiantys is looking for an Engagement Director to lead strategic, IT services-led client engagements. This role owns the executive relationship, business outcomes, and long-term value strategy for a portfolio of accounts. You will work with clients to understand their goals, frame business problems, shape solution roadmaps, and ensure engagements deliver measurable value over time.

This is not a day-to-day project management role. Delivery leaders and project managers run execution cadence, delivery planning, and operational controls. Account Executives own commercials and closing. The Engagement Director brings the strategic layer: executive alignment, advisory leadership, outcome governance, escalation ownership, and growth-oriented partnership.

• Own executive stakeholder relationships and act as a trusted advisor to senior client leaders.
• Build and maintain account strategies tied to measurable business outcomes.
• Lead discovery and advisory workshops, including problem framing, value stream mapping, OKR definition, DevEx, SDLC, ITSM modernization, and operating model discussions.
• Translate client needs into clear narratives covering current state, target outcomes, roadmap, solution approach, risks, adoption needs, and value hypotheses.
• Partner with Account Executives on opportunity shaping, account planning, growth strategy, renewal, expansion, and executive positioning.
• Orchestrate the right delivery squads and subject matter experts, including solution architects, enterprise architects, change/adoption specialists, and reporting or data experts.
• Govern delivery outcomes through steering committees, executive check-ins, strategic risk management, escalation leadership, and outcome tracking.
• Stay engaged through key moments in the client lifecycle, including pre-sales, kickoff, discovery, solution design, delivery quality checkpoints, escalations, close-out, and renewal or expansion discussions.
• Track engagement outcomes, benefits, and success metrics with clients and internal teams.
• Maintain strategic visibility into engagement margin, cost, and consumption risks, and work with delivery and commercial teams to address issues early.
• Identify and shape change-order or expansion opportunities in partnership with delivery and commercial teams.
• Ensure knowledge is captured from engagements, including lessons learned, reusable assets, case studies, reference architectures, and value proof points.
• Co-create repeatable IT services offers and playbooks that strengthen Valiantys' advisory and delivery capabilities.

• Account Executives own pricing, commercials, SOW finalization, and closing. The Engagement Director partners with them on the solution storyline, value hypothesis, account strategy, and executive pitch.
• Delivery leadership owns staffing and day-to-day execution quality. The Engagement Director governs outcomes, senior alignment, and strategic risk.
• Project Managers own the engagement plan, cadence, timeline, budget, RAID log, and day-to-day client communication. The Engagement Director participates at key points where executive alignment, strategic decisions, escalations, or value realization are required.