Engagement Manager

Company Summary:

With Alviere, organizations can offer financial products to drive customer engagement, generate new revenue streams, and improve existing financial flows. The Alviere HIVE platform offers an extensive range of configurable, branded financial products, including accounts & wallets, card issuance, streamlined payments, and global money transfers. Alviere brings together technology and program support with the trust of a licensed financial institution to assure the safety, flexibility, and long-term viability of client programs.

Job Summary:

The Engagement Manager owns the end-to-end client relationship for assigned customers, serving as the primary point of accountability from implementation through ongoing delivery and success. This role combines project management, account management, and client advisory responsibilities to ensure clients realize value while maintaining high satisfaction, compliance alignment, and long-term retention.

The Engagement Manager partners closely with all other departments - including Product, Engineering, Compliance, and Customer Support - to deliver implementations on time & within budget, deliver & manage ongoing initiatives, and proactively address client needs in a regulated financial services environment.

Responsibilities include but are not limited to:

• Lead client implementations from contract handoff through go-live
• Serve as the primary point of contact for assigned client accounts
• Build and maintain trusted relationships with client stakeholders
• Develop and manage project plans, timelines, milestones, risks, and dependencies
• Coordinate cross-functional resources to ensure successful delivery
• Manage scope, change requests, and implementation communications
• Ensure implementations align with contractual, regulatory, and security requirements
• Own post-implementation initiatives, enhancements, and platform expansions
• Manage client requests, prioritization, and expectations across multiple concurrent engagements
• Facilitate regular client check-ins, business reviews, and roadmap discussions
• Act as a client advocate internally
• Monitor platform adoption, usage, and key performance indicators
• Identify risks to delivery or satisfaction and drive resolution
• Understand applicable financial services regulations impacting clients (e.g., payments, banking, data security)
• Ensure client activities align with company policies, risk controls, and compliance requirements
• Escalate potential compliance, operational, or reputational risks appropriately
• Contribute to continuous improvement of implementation methodologies, documentation, and client-facing processes
• Maintain accurate client records, project documentation, and status reporting

A successful Engagement Manager will have the following:

• 4+ years of experience in client-facing roles such as Engagement Manager, Project Manager, Account Manager, or Customer Success Manager
• Experience managing complex implementations or projects in a SaaS environment
• Strong project management skills, including timelines, dependencies, and stakeholder coordination
• Excellent written and verbal communication skills
• Proven ability to manage multiple clients and priorities simultaneously
• Comfort working with technical, operational, and compliance stakeholders

Preferred Qualifications

• Experience in fintech, payments, banking technology, or regulated SaaS
• Familiarity with APIs, data integrations, or platform-based products
• Experience working with financial institutions and enterprise clients
• PMP, CSM, or similar certification

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this position is $90,000.00 - $110,000.00. Actual compensation will be determined based on experience, skills, and location. This position is eligible for Company bonus and equity. Benefits include: Medical, dental, vision insurances, unlimited paid time off, 401k plan w/ company match.

For Colorado Applicants:

Applicants are not required to provide age-related information in their application materials, such as dates of graduation or years of attendance. You may redact or omit these details from your résumé or other documents submitted with your application. If age verification is necessary for legal compliance, it will only be requested after a conditional job offer is made.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. Alviere is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, Alviere will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities. Please contact recruiting@alviere.com for any assistance.