Engagement Manager (Ed-Tech)- West Coast

Description:

At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

If you are looking for an educational technology company serving schools worldwide by developing relationships with district leaders and optimizing their technical offerings, we have a position for you! We are looking for a proactive, innovative, results oriented Engagement Manager to develop and nurture relationships while driving ongoing product adoption and ensuring a health account. You will work to understand school partner priorities, monitor the health of the districts, and ensure that they are ready to both renew and expand. relationships and resolve technical needs for our ClassLink customers.

This role will include delivering outstanding service to our school partners with an emphasis on driving their adoption and long-term engagement with ClassLink. You will collaborate with other members of the Engagement Team, Product Support, and EdSuccess to better understand the needs of the school partner and refine our approach to ongoing engagement. Most importantly you will demonstrate our core values of Strive to Grow, Deliver Worthwhile Experiences and Contribute with Heart on a regular basis.

By developing an excellent product knowledge, you will be able to consult with our school partners on best practices for the ongoing use of ClassLink. In this role you will need to be highly organized, skilled at relationship building, service first mentality, and flexible. You are the right person if you are ready to help be a part of something bigger, curious about driving adoption at scale, adept communicator, motivated, and a self-starter.

Responsibilities:

• Become an expert on all ClassLink products
• Provide strategic and technical guidance on the use and expansion of the ClassLink suite of products
• Maintain relationships with current customers in the assigned territory including onsite meetings, phone, email, SWAG mailings etc. to increase adoption and usage of ClassLink
• Perform all account management duties such as proactive customer outreach, annual client review meetings, quoting, renewal emails, etc.
• Serve as the education and product expert to support customer understanding of ClassLink
• Confidently conduct demonstrations of ClassLink virtually and during conferences
• Help develop positive relationships between ClassLink and influential partner organizations
• Ensure year-over-year customer retention and assist with renewal fee negotiations as needed
• Host regional and virtual user group events with current and prospective customers
• Attend conferences and events in assigned territories, engaging with potential and current customers
• Maintain documentation for each customer internally
• Leverage tools provided to understand customer health and intervene when needed.
• Maintain high levels of customer satisfaction and health
• Serve as the education and product expert to support customer understanding of ClassLink
• Deliver experiences that drive customer retention

Territory and Work Schedule:

To support our West Coast teams, this role generally aligns with Pacific Time hours, including an earlier start to the day (around 7:30 AM PT). We value flexibility and work with team members to create a sustainable schedule.

What does success look like in this role:

• Maintain high levels of customer satisfaction.
• Deliver experiences that drive customer retention.
• Working on cross-functional teams to help improve Classlink’s product suite.
• Maintain or improve our renewal rate.
• Maintain at least 80% Annual Review completion rate.

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Requirements:

• Administrator-level experience with ClassLink
• Diverse rostering experience
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Experience in presenting in virtual and online environments
• Strong project management skills and the ability to be flexible when needed
• Self-starter who can work independently

Required: This role supports a West Coast territory and candidates must be located in the Pacific or Mountain Time zones.

Requested Education and Experience:

• Bachelor's degree
• 3+ years experience in a senior consultative/account management role
• Experience as a technology leader for a district office
• Extensive knowledge of K-12 ed-tech marketplace
• Unwavering passion to improve classroom learning and pedagogy
• Bachelor's degree required. Master or postgraduate degree a plus
• Work from home and willingness to travel up to 50% of the time

It would be great if you have or are pursuing the following:

• PMP certification
• Previous knowledge using a customer success tool (ChurnZero, Gainsight, Vitalli)

We prefer that you have experience with:

• Google Suite
• MS Office Suite
• SalesForce
• Zoom Meetings

This role requires travel, up to 50% to support in person school partner engagements along with hosting and delivering user groups.

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.