Engagement Support Officer for Inclusion Health Team

Job Introduction

Bank Engagement Support Officer

As a Bank Engagement Support Officer we value you and your wellbeing, offering a range of benefits to help you feel supported and appreciated:

• Flexible Shift Booking – Self-book bank shifts and request time off up to six weeks in advance for a better work-life balance.
• Wagestream Access – Track and access earned wages anytime, avoiding high-interest loans or overdrafts.
• Professional Growth – Gain experience across various services, access free training, and join our Strive for Better professional network.
• 24/7 Well-being Support – Free counselling, legal advice, financial guidance, and career coaching.
• Innovative Culture – Share ideas, apply for national funding, and contribute to service improvements.
• Recognition & Engagement – Nominate colleagues for awards and participate in executive Q&A sessions.
• Commitment to Excellence – Be part of a team with "Good" or "Outstanding" CQC-rated services.

We are seeking a motivated and compassionate Engagement Support Officer to join the 0-19 Inclusion Health Team, dedicated to improving the health and wellbeing of some of the most vulnerable children, young people, and families across Surrey.

This role plays a vital part in delivering a specialist, enhanced Health Visiting service to communities experiencing homelessness and social exclusion, including asylum seekers, refugees, families in emergency accommodation, and those from marginalised or nomadic backgrounds such as Gypsy, Roma and Traveller communities.

As a key member of the team, you will support the delivery of targeted health interventions through assertive outreach and meaningful community engagement.

Working in partnership with statutory services, voluntary organisations, and local community groups, you will help reduce barriers to accessing healthcare, address health inequalities, and strengthen connections between underserved populations and essential services.

The successful candidate will collaborate closely with clinical colleagues, vaccine equity coordinators, immunisation providers, and wider partners to promote public health initiatives, including increasing uptake of routine immunisations among vaccine-hesitant and underserved communities. Through innovative and culturally sensitive approaches, you will contribute to improving health outcomes and empowering individuals and families to engage with services confidently.

You will play an active role in system-wide collaboration across the Integrated Care System (ICS), fostering partnerships with services such as mental health, sexual health, and other outreach teams to deliver a joined-up approach to care.

This position also involves developing creative engagement strategies, producing accessible resources, and using digital, media, and visual tools to connect effectively with diverse communities.

This is an exciting opportunity for someone with excellent communication skills, a collaborative mindset, and a passion for tackling health inequalities. Your creativity, adaptability, and commitment to inclusive practice will be key to driving positive change and supporting the Inclusion Health Team in delivering impactful, community-focused care.

Main Responsibilities

• Support the Inclusion Health Team to deliver outreach and engagement with vulnerable children, young people and families across Surrey.
• Build strong relationships with statutory, community and voluntary partners to improve access to health and wellbeing services.
• Engage with marginalised communities (including homeless families, asylum seekers, refugees and Gypsy, Roma and Traveller groups) through regular visits in a variety of settings.
• Promote health education and deliver targeted public health initiatives, including supporting uptake of childhood immunisations and vaccinations.
• Identify unmet health needs and support families to access appropriate services, including GP registration, appointments and referrals.
• Work collaboratively with clinical teams and partners to reduce health inequalities and improve outcomes.
• Develop and deliver creative engagement strategies using accessible formats, including digital, visual and multilingual resources.
• Attend partnership meetings and contribute to multi-agency working, including vaccine equity and homelessness forums.
• Maintain accurate records, support audits, and use data to evidence impact of engagement activities.
• Provide day-to-day support to junior/admin staff and contribute to service development.
• Ensure safeguarding, confidentiality and culturally sensitive practice at all times.
• Be flexible to support service delivery, including occasional evening or community-based sessions.

Ideal Candidate

Essential

• Degree level qualification or equivalent experience
• Strong IT skills (Word, Excel, Outlook, PowerPoint)
• Ability to work independently, prioritise workload and meet deadlines
• Excellent communication and interpersonal skills
• Experience handling sensitive and confidential information
• Understanding of health inequalities and barriers for vulnerable groups
• Awareness of issues affecting homeless and marginalised families
• Basic project coordination skills
• Culturally sensitive and inclusive approach

Desirable

• Experience in public, health or voluntary sector roles
• Community engagement or outreach experience
• Knowledge of public health or vaccination programmes
• Project management experience
• Experience creating digital or visual engagement materials
• Experience working with multi-agency partners

Other Requirements

• Access to a car insured for business use to travel across Surrey

About the Company

We change lives by transforming health and care.
Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.