ENGINEER_SERVICE

Chennai, Tamil Nadu, India

CO. Website Link : https://www.evolute.in/cleantech-solutions/

Committed to environmental responsibility under the Ministry of Environment, Forest and Climate Change, Government of India, and E-Waste (Management) Rules, 2016, we have partnered with M/S PROCESS RECYCLING, a leading e-waste recycler, for nationwide collection and proper disposal of e-waste at their Palghar, Maharashtra plant. Simultaneously, we pioneer intelligent technologies, delivering cutting-edge Electric Vehicle (EV) and energy storage solutions. Our Battery Management Systems (BMS) and battery packs, designed with both distributed and centralized architectures, ensure cost-effective and high-performance solutions, reinforcing our commitment to sustainable innovation in clean energy

Being the Service Engineer of the product company, you will be responsible for -

Strong Communication/Response At a Real Time to the customers
Strong Coordination within Team-Central Hub-Vasai -Service Engineers and Service Coordinators
Responsible for Spare part Management and Inventory control
Responsible for Assets and Tools inventory Management.
Responsible for TAT (TAT Ratio to be maintain 95%) and Engineers Productivity
Responsible for customers end Service Review /Survey and Feedback for improve Service quality.
Responsible for Qualitative Service Support with Zero recurrence to enhance the customer
satisfaction
Provide /Share Weekly/Monthly Service Report with Central Hub Team on time.
Responsible for maintain 6S at all North Region service locations and face Audit, NC closure.
Responsible for Time Management of Team Members
Technical Training to the Service Engineers – Scanning, Level- I, Level-II, Level-III.
Troubleshoot, repair, and refurbish Fintech/ clean techn electronic equipment
Troubleshoot and test electronic components to board level, using various methods and testing
equipment
Repair and/ or replace electronic components to board level, including but not limited to: diodes,
transistors, resistors, capacitors, integrated circuits, other printed circuit components, etc.
Communicate with Repair Services management to keep them informed of job status Evaluate
equipment and determine correct repair procedures.
Participate in generation of work instructions and test fixtures for testing Identify potential areas for improvement of internal processes and procedures Perform field service visits as required to resolve technical issues experienced by customers in a timely manner

The opportunity:

Brief About Job :
The individuals will provide technical support and repair service solutions to customers.
Repair activity includes in- house bench repair at Evolute as well as customer- site
troubleshooting and repair of customer equipment.

A versatile combination of a digital business leader, business enabler, IT innovator & operations head of IT, is what we are in the lookout for. You will get an amazing opportunity to be part of a dynamic team of people coming from multiple business backgrounds.

Being a leader of an Indian company with a vision to techpower the world with their technological solutions across the world, you main responsibility will be to build a robust technology strategy that will not only grow the business but also forge strong partnerships across the world.

Key responsibilities include:

1. Strategic responsibilities –
Servicing of devices with Good service quality by maintaining minimum desired TAT and achieve
daily productivity.

2. Functional responsibilities –
Strongly follow Service support System and process.
100% utilization of Service CRM at a real time.
Actual – Real time spares consumption.
Minimizes spares consumption on devices by exact diagnosis of problems and minimizes other
expenses.
Service data maintain very precisely and share time to time.

Customer centric approach and orientation
Collaborates and manages vendors that supply solutions to enhance the company’s product(s)
Has to be a creative and innovative technologist to be successful
Team & people management, especially w.r.t design & architecture and the review of these;
management of conflict
Understanding of budgets and business-planning
Excellent communication skills
Personal authority and integrity with proven ability to establish relationships
Establish trust, responsive to change/adaptability; learn continuously/improvement-orientation,
proactive, positive & joyful.
Strong demonstrated experience in interaction with cross functional heads and continuously
questioning the status quo and raise the bar in improving quality, collaboration and experience
A leader who can communicate an inspired vision and a sense of core purpose and motivate the
entire organization

Headed a team or Part of Team as a senior member of developing a Fintech (Cleantech/Health
tech) Product and/or platform based on cutting edge future technologies
Part of any Technology Framework development like UPI , etc will be added advantage
Knowledge of Global fintech technologies and regulatory issues/compliance (Example what is
used in say Africa, Latin America)
Working experience with both product and services technology

Candidate must be known about the servicing – Trouble shooting of electronics products.

Required Education and Experience ITI/Diploma / Degree in Electronics or equivalent technical
experience Familiarity with and ability to utilize different types of test equipment such as function
generators, oscilloscopes, digital multimeters, and power supplies.

Ability to solder and desolder of SMD IC’s and components, Ability to recognize different electronic components and their functions.
Able to work in a progressive repair process, having direct interaction with employees performing other portions of the process
Should have Good Computer knowledge/SAP/CRM
Ability to work in pressure.
Should aware with changes happening in technology.
Willing to Travel for Service Related activities
Candidate should have excellent communication skill-sets in English, Hindi and their local language.