ENGLISH CONVERSION AGENT

Job Description

We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions services to processing situations. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.

To be successful as a customer support representative, you should stay informed about service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.

Customer Support Responsibilities:

Managing incoming calls.

Building good relationships with customers.

Resolving complaints and following up on resolutions.

Support payment service provider

Management of VOIP systems (Telephony)

Identifying customers' needs.

Reporting for different departments

Following procedures and policies.

Customer Support Requirements:

High school diploma or equivalent.

Excellent English speaking skill

Excellent Microsoft Word, Excel and Google Docs skill

Experience in customer service.

Strong telephone etiquette.

Familiarity with CRM tools.

Excellent communication skills.

İş Türü: Tam zamanlı

Maaş: 40.000,00TRY - 50.000,00TRY aylık

Dil:

• İngilizce (Zorunlu)