English-speaking Support Staff urgently needed

We are seeking vigilant, reliable, and detail-oriented Support Staff to join our team. This role requires English-speaking staff who can provide excellent support and ensure smooth daily operations. If you cannot speak English fluently, do not apply.

Key Responsibilities:

• Maintain constant communication with team members via phone or email.
• Log and report incidents or updates accurately using internal reporting tools.
• Coordinate response actions during emergencies or unexpected situations.
• Track team check-ins/outs and ensure tasks are being conducted as scheduled.
• Handle incoming calls and provide assistance or escalate as required.
• Maintain confidentiality and professionalism when handling sensitive information.
• Follow established procedures and protocols to manage routine operations and unexpected situations.
• Ensure all systems are functioning properly and report any faults immediately.
• Maintain shift reports and ensure smooth handovers.

Requirements:

• Previous experience in a similar support or administrative role is preferred.
• Fluent English communication skills are required.
• Strong attention to detail and ability to remain calm under pressure.
• Proficiency in using computer software.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Must be reliable, punctual, and able to work independently or as part of a team.

Job Types: Full-time, Fresher

Pay: Rs40,000.00 - Rs45,000.00 per month

Ability to commute/relocate:

• Lahore: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable working night shifts, weekends, and public holidays?
• Are you comfortable handling internal and external communication over the phone and email?

Education:

• Bachelor's (Required)

Experience:

• Support: 1 year (Preferred)

Language:

• English (Required)

Location:

• Lahore (Required)

Work Location: In person