Enrollment Management Systems Administrator (Remote)

Position Title: Enrollment Management Systems Administrator

Department: Enrollment Management

Classification: Staff, Full-Time, Exempt

Reports to: Executive Director of Enrollment Management Operations

Location: Remote within the continental US, with the ability to travel to campuses and other locations. Candidates located in vicinity of one of Antioch University’s 5 national campuses preferred.

Compensation: Antioch University offers a competitive compensation and benefits package that includes both direct and indirect pay. The compensation will be based on experience, education, knowledge, credentials, and a consideration of the difficulty and complexity of the position. The salary range for this position is $80,000.00 - $90,000.00.

Position Summary

The Enrollment Management (EM) Systems Administrator is responsible for the administration, configuration, and operational support of systems used by Enrollment Management, with Salesforce serving as the primary platform. This role ensures the reliability, usability, and ongoing improvement of systems that support recruitment, admissions operations, and communication with prospective students.

The EM Systems Administrator manages Salesforce configuration and supports related systems that integrate with the CRM, including tools such as TargetX, Marketing Cloud, Talkdesk, Calendly, and Mogli. The position works closely with the Enrollment Management Operations (EMOps) team, analytics staff, and institutional technology partners to maintain system functionality, support users, and ensure systems effectively support enrollment processes.

This is a hands-on technical role focused on CRM administration, system configuration, operational reporting support, and user troubleshooting. The position requires the ability to translate enrollment operations needs into effective CRM system configurations while maintaining high standards of data integrity and system reliability.

The EM Systems Administrator works in a collaborative environment supporting admissions staff, marketing teams, and enrollment leadership who rely on CRM systems for daily operations and decision-making.

Essential Duties and Responsibilities

CRM and Systems Administration:

• Administer and maintain Salesforce and related Enrollment Management systems used to support recruitment and admissions operations.

• Configure and maintain Salesforce objects, fields, automation (Flows), validation rules, page layouts, and system configurations.

• Manage user access, permissions, roles, and profiles within Salesforce.

• Maintain integrations between Salesforce and related systems including TargetX, Marketing Cloud, Talkdesk, Calendly, and Mogli.

• Support data imports, updates, and system configuration changes needed to support Enrollment Management operations.

• Troubleshoot system issues and coordinate resolution with vendors and internal technology teams.

• Support testing and deployment of system updates, releases, and configuration changes.

• Assist with system documentation and operational procedures related to CRM administration.

• Support CRM data synchronization and operational processes that integrate with Marketing Cloud campaigns and journeys.

• Coordinate testing and release of CRM configuration changes, ensuring updates are validated and deployed safely across environments.

User Support and Training:

• Provide technical support and troubleshooting assistance to CRM users across Enrollment Management, working with EMOps support staff to resolve issues and implement system improvements.

• Respond to user questions regarding system functionality, reports, and data.

• Support onboarding and training for new CRM users.

• Assist in developing user documentation and training materials.

• Help users better utilize system functionality, including reports, filters, and workflows.

Reporting and Operational Data Support:

• Build and maintain operational Salesforce reports and dashboards to support admissions and enrollment workflows.

• Support operational data needs for Enrollment Management staff.

• Collaborate with analytics staff to ensure CRM data structures support institutional reporting and analytics initiatives.

• Assist users in understanding and accessing Salesforce reports and dashboards.

Data Integrity and System Maintenance:

• Maintain CRM data integrity through system configuration, validation rules, duplicate management tools, and data maintenance practices.

• Investigate and resolve systemic data issues identified through operational monitoring or user reports.

• Support ongoing data cleanup efforts and improvements to system processes that improve data reliability

Experience and Qualifications

Minimum Requirements:

• 4+ years of experience administering Salesforce or a comparable CRM platform.

• Experience configuring CRM systems, including objects, fields, automation, validation rules, user permissions, and reporting.

• Experience troubleshooting system issues and providing support to end users.

• Experience supporting data imports, updates, and general CRM data management practices.

• Ability to communicate technical concepts clearly to non-technical users.

• Demonstrated ability to manage multiple priorities and respond to operational system needs.

• Bachelor’s degree or equivalent combination of education and professional experience.

Knowledge, Skills & Abilities

• Ability to troubleshoot system issues and identify effective solutions in a CRM environment.

• Strong analytical and problem-solving skills.

• Ability to translate operational enrollment processes into effective CRM system configurations.

• Ability to communicate effectively with both technical and non-technical stakeholders.

• Ability to manage multiple priorities while supporting ongoing operational needs.

• Ability to learn new technologies and systems quickly.

• Strong organizational skills and attention to detail.

• Ability to work independently while collaborating effectively within a cross-functional team.

• Strong written and verbal communication skills.

• Commitment to maintaining high standards of data quality and system reliability.

Hours of Employment

This is a full-time position serving a national university which may occasionally require extra hours over a 40 hour work week. A work schedule will be established in consultation with the supervisor.

Work Location

This is a fully remote position. Candidates located in the vicinity of one of Antioch University’s 5 national campuses preferred.

Physical Requirements

The essential functions represent the basic job duties that an employee must be able to perform with or without a reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Antioch University reserves the right to change the duties of this position at any time.

Benefits Summary:

Voluntary Health, dental and vision plan and flexible spending account options; employer retirement plan contribution of 6%; voluntary salary deduction to a pre-tax or post-tax retirement account; employer paid life insurance and short term disability; voluntary supplemental life insurance, long-term disability, accidental death/dismemberment, critical illness, and accident coverage plans; vacation accrues monthly (3 weeks from 0 – 5 years; 4 weeks after 6 years; carry-over allowed up to 3.75 days 0 – 5 years; up to 5 days, after 6 years and up); 12 days per year sick leave (carry-over up to 65 days); 15 paid holidays; tuition remission for employees and dependents at Antioch University campuses; and employee paid options with AFLAC, LegalShield, and Liberty Mutual. (This list is meant to be an informal summary of benefits. Plan benefits and eligibility requirements are governed by the plan documents and University policies which will be made available upon request).

To Apply

Please email a cover letter, CV/resume, and a list of reference names and contact information to Employment@antioch.edu. In the subject line of the email, please state EM Systems Administrator.

NOTE: The successful candidate for this position will be subject to a pre-employment background check.

Coalition for the Common Good (CCG) EEO Statement

The Coalition for the Common Good provides equal employment opportunity to all employees and applicants and prohibits discrimination on the basis of race, color, religion, age, sex, sexual orientation, gender identity, gender expression, pregnancy, national origin, disability status, genetics, protected veteran status, or any other characteristic or class protected by federal, state or local laws in matters affecting employment or in providing access to programs. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. The CCG complies with all state and federal laws that prohibit discrimination, including Title VII of the Civil Rights Act, Title IX, Section 504 of the Rehabilitation Act, the Americans with Disabilities Act, the Equal Pay Act and the Age Discrimination in Employment Act. Inquiries should be addressed to the Office of Human Resources or the Office of the General Counsel.