Enrollment & Partnerships Coordinator

• Hours: 40 hours per week
• Schedule: 9:00am - 5:00pm (some pre-planned nights/weekends)
• Location: Hybrid
• Compensation: $25/hour ($15/hour base pay + bonus) with additional commission opportunities

Are YOU passionate about water safety and excited about helping grow a small, locally owned business?

British Swim School – St. Louis may be the perfect place for you!

As a franchise-operated small business, we proudly serve the St. Louis community by delivering high-quality, life-saving swim lessons. Our mission goes beyond the pool — we strive to be a trusted community resource and a leading voice in water safety education.

The Enrollment & Partnerships Coordinator plays a key role in driving new student enrollments and expanding our presence in the community. This role combines relationship-based sales, community outreach, and marketing to help more families discover our life-saving swim programs.

You will actively build partnerships with schools, daycares, and community organizations, represent British Swim School at local events, generate leads, and guide families through the enrollment process.

This role will also support our social media and digital presence, helping showcase our programs, build trust with families, and convert interest into new students.

If you are outgoing, relationship-driven, motivated by results, and passionate about making an impact, this is an exciting opportunity to help grow a meaningful small business while helping keep children safer around water.

Responsibilities

• Serve as a primary point of contact for new families and guide prospective customers through the enrollment process
• Answer incoming customer phone calls and convert inquiries into enrollments
• Respond to new customer messages across multiple channels (email, text, web chat, socials, etc.)
• Follow up with rescue leads, including abandoned registrations, past customers, and drop requests
• Monitor and support review programs and NPS scores to strengthen customer satisfaction and reputation
• Support customer retention by assisting with parent communication and engagement when needed
• Develop and maintain strong relationships with local schools, daycares, youth programs, and community organizations
• Deliver engaging water safety presentations that educate families while introducing British Swim School programs
• Visit daycares, preschools, camps, and youth organizations to distribute flyers, introduce programs, and generate new leads (pre-scheduled)
• Represent British Swim School at community events including: School festivals, vendor fairs, church events, open houses, family resource events, trunk-or-treats, and community festivals, etc (pre-scheduled)
• Track outreach activities and help convert community connections into new enrollments
• Create branded graphics, photos, and short-form videos for social media platforms
• Design simple promotional materials including flyers, announcements, and class highlights
• Assist in capturing photos and videos during select swim lessons or events (as needed and pre-scheduled)
• Draft and schedule weekly posts across Facebook, Instagram, and other platforms
• Maintain a consistent content calendar supporting promotions, curriculum themes, and seasonal campaigns
• Monitor social channels for comments, messages, and engagement
• Ensure all content follows British Swim School brand standards and messaging
• Stay updated on social media trends relevant to families and community-based businesses
• Work closely with the Operations Director and Business Owner to align outreach, marketing, and enrollment goals
• Participate in regular check-ins to review campaign performance and upcoming initiatives
• Maintain an organized media library of photos, videos, and marketing assets
• Assist with additional projects as assigned by the Communications Manager, Operations Director, or Business Owner

Qualifications

• High school diploma or equivalent
• Sales Experience (1+ years preferred) - Experience with lead generation, customer engagement, or relationship-based sales
• Public speaking experience
• Complete all in-house company training including Soci, JackRabbit, HubSpot, FreshDesk, RingCentral, etc.
• Experience in digital marketing
• Experience with short-form video editing (e.g., CapCut, Instagram Reels, TikTok tools)
• Bonus: Basic photography and videography skills and familiar with and able to implement AI tools

Benefits

• Peer-to-peer bonuses
• Free swim lessons for immediate family members
• Paid time off
• Opportunity to contribute to a meaningful mission that helps keep children in our community safer around water

Pay: $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What attracted you to British Swim School?
• Are you available for some event/weekend obligations that will be pre-planned?
• Are you willing to travel around the St. Louis area to build relationships with local schools, churches, daycares, businesses, etc?

Experience:

• Sales: 1 year (Preferred)
• Marketing: 1 year (Preferred)

Work Location: Hybrid remote in St. Louis, MO 63132