Enrollment Support Specialist

Please note: This is an on-site position that requires the selected candidate to work from our Sanford, FL, office. This is not a remote role.

About Acron Aviation:

Acron Aviation is an agile commercial aviation partner with a long heritage of delivering established, industry-certified solutions and future-focused, data-driven innovations. With customers worldwide, our employees are committed to the company's mission to innovate and create safer skies. For more information, visit acronaviation.com.

Job Description:

This role supports Academy Sales across multiple functions to drive increased student enrollment while serving as a key resource for prospective and newly enrolled students navigating private student loan funding (primarily Sallie Mae and Stratus). It also bridges Student Finance and Academy Sales by helping students understand the loan application process and funding timelines, while ensuring timely follow-up and accurate handoff to Student Finance for certification and decision-making. In addition, this role is responsible for selling and supporting Jet Transition and ATP/CTP.

Essential Functions:

Student Advising & Communication

• Serve as a primary point of contact for prospective and incoming students, providing timely updates and guidance throughout the enrollment journey
• Maintain proactive communication to help applicants stay on track for training start dates
• Deliver high-quality customer service and route complex concerns to the appropriate teams

Application & Funding Guidance

• Provide high-level guidance on private loan application processes, timelines, and common funding questions
• Monitor application progress through internal systems and lender portals to keep students informed of next steps
• Escalate complex financial or eligibility questions to Student Finance

Cross-Department Coordination

• Partner with Admissions, Student Finance, Training, and Customer Relations to support a smooth onboarding experience
• Coordinate ATP/CTP and Jet Transition student support, including collaboration with BMA and internal teams
• Help resolve student concerns by working collaboratively across departments

Student Experience & Operational Support

• Support campus and outreach events that help students learn about training opportunities
• Maintain accurate student information across internal systems
• Serve as a liaison across campus locations as needed

Education & Experience

• High school diploma or equivalent with 4+ years of relevant experience, or an associate degree with 2–4 years of related experience
• Experience in a customer-facing, student-facing, or operations-focused role
• Experience working in fast-paced environments with multiple priorities and deadlines

Communication & Customer Support Skills

• Strong written and verbal communication skills with the ability to support customers and collaborate across internal teams
• Ability to confidently navigate sensitive or challenging conversations and assist with early de-escalation
• Responsive and professional across multiple communication platforms (phone, email, chat, and internal systems)

Organization & Problem Solving

• Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
• Proactive mindset with the ability to anticipate needs and identify solutions before issues escalate
• Demonstrated ownership and accountability when handling questions, concerns, and follow-up items

Technical & Operational Skills

• Proficiency with Microsoft Office, including intermediate Excel skills and Microsoft Teams
• Experience working with multiple systems and maintaining accurate records
• Basic understanding of accounting concepts or accounts receivable processes

Industry & Systems Experience

• Experience in higher education, vocational training, aviation, sales, or similar service-based environments
• Familiarity with private student loan processes (e.g., Sallie Mae)
• Experience using CRM or student information systems
• Ability to quickly learn new software tools used for operations, compliance, and student support