Enterprise Account Manager - Sales & Customer Success

Job Title: Enterprise Account Manager - Sales & Customer Success

Location: Islamabad

Experience: Minimum 5 years in enterprise IT sales, key account management, or customer success with a strong enterprise focus.

Technologies: Enterprise IT solutions including advanced infrastructure, data centre solutions, cloud-managed services, virtualization, networking, and security technologies — aligned with CMC ’s technology portfolio and partner ecosystem such as HP, Dell, Cisco, Huawei, VMware , and similar platforms

Education/Certifications: Bachelor’s degree in Business, IT, Computer Science, or a related field; relevant enterprise sales and solution certifications.

Salary: Competitive package based on experience.

About the Company:

Computer Marketing Company (CMC) has been a trusted leader in Pakistan’s ICT industry since 1984, delivering cutting-edge enterprise IT infrastructure solutions and services to a growing portfolio of public and private sector clients. With deep technical expertise, strong partnerships with global technology leaders, and a commitment to customer satisfaction, CMC helps organizations design, deploy, and maintain robust, future-ready IT environments that fuel business transformation.

About the Role:

As an Enterprise Account Manager – Sales & Customer Success, you will be responsible for owning the full lifecycle of strategic enterprise client engagements at CMC. This hybrid role blends sales, key account management, business development, and customer success — driving revenue, ensuring client satisfaction, and strengthening long-term relationships. You will collaborate across pre-sales, technical delivery, and post-sales teams to deliver tailored solutions, achieve growth targets, and sustain high levels of client trust and retention.

Job Summary / Objective:

You will contribute to expanding CMC’s enterprise footprint by identifying and closing new business opportunities, managing key strategic accounts, and ensuring seamless post-sales customer engagement. Your role is integral to driving account growth, maintaining healthy pipelines, coordinating solution delivery, and ensuring clients realize maximum value from CMC’s technology offerings.

Key Responsibilities:

1. Sales & Business Development:

You will identify and pursue new business opportunities within assigned enterprise accounts and targeted markets, leveraging CMC’s extensive technology partnerships and solution suite. You will collaborate with pre-sales and sales teams to propose tailored IT solutions, maintain a healthy pipeline of qualified prospects and opportunities, and negotiate deals to support contract closure and achieve revenue targets.

2. Key Account Management & Customer Retention:

You will serve as the primary point of contact for strategic enterprise accounts, understanding client objectives and technology needs. You will conduct regular business reviews to showcase value delivery and identify growth opportunities, monitor account health and solution adoption, and coordinate resolution of customer needs through cross-functional teams. You will foster strong, long-term relationships to drive upsell, cross-sell, and repeat business.

3. Collaboration & Delivery Oversight:

You will work closely with pre-sales engineers, technical teams, and post-sales delivery teams to ensure seamless execution of solutions. Acting as a bridge between client requirements and internal execution, you will facilitate cross-functional collaboration to address client issues and ensure smooth delivery and implementation of services.

4. Performance & Reporting:

You will track revenue generation, upsell, and cross-sell opportunities within your accounts, and provide regular reporting on account status, pipeline development, and growth initiatives to senior leadership, enabling informed decision-making and strategic planning.

Required Skills & Experience:

• Broad knowledge of enterprise IT infrastructure, system integration, enterprise solution selling, and customer success principles
• Proven track record in managing strategic accounts and driving business development and revenue growth
• Experience collaborating with pre-sales, technical, and post-sales teams on enterprise solution delivery
• Strong communication, negotiation, and relationship management skills
• Ability to interpret client needs and align them with the right technology solutions
• Working knowledge of public sector IT procurement processes in Pakistan, including PPRA regulations.
• Familiarity with the role of government IT bodies such as NITB and PITB in enterprise and public-sector technology projects.
• Ability to coordinate with internal bid, presales, and compliance teams for government and regulated enterprise opportunities.
• Demonstrated ability to leverage existing enterprise relationships and professional networks to identify and generate new business opportunities.
• Proven success in relationship-driven enterprise sales environments, including navigating complex and multi-stakeholder decision-making structures.
• Ability to engage, influence, and build trusted-advisor relationships with senior and executive-level stakeholders (CIO, CTO, CFO, CXO) across enterprise and public-sector organizations.
• Experience selling into Government and Public Sector (e.g., public corporations, defense-related entities, healthcare and education institutions) and/or Private Sector enterprises (e.g., multinational companies, banks, fintechs, telecommunications, large enterprises) is highly desirable.

Candidates with a portable book of business or a demonstrated ability to activate established enterprise relationships will be given preference, subject to compliance with organizational policies.

Certifications:

Candidates with verifiable credentials in enterprise sales, solution selling, or account management will receive priority consideration. At least one of the following preferred certifications is desirable:

• Huawei Certified Sales Expert (HCSE)
• Dell EMC Sales Expert (DES)
• Vertiv Certified Sales Professional
• VMware Technical Sales Professional (VTSP)
• Cisco Certified Specialist – Enterprise Sales (CCS-ES)
• HP Sales Certified – Enterprise Solutions

Awareness of Industry Standards & Frameworks:

Expected familiarity with enterprise IT standards and frameworks commonly used to guide solution design, governance, and secure delivery, such as:

• ISO/IEC 27001 Information Security Management
• ISO/IEC 20000 IT Service Management
• ITIL Framework
• NIST Cybersecurity Framework
• COBIT
• PCI DSS
• IEEE Standards
• Uptime Institute Tier Standards.