Enterprise Applications Analyst

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WE WELCOME YOU INTO A GROWING COMPANY

Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities.

Culture Vision at Consumer Direct Care Network

At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments.

JOB SUMMARY

An Enterprise Applications Analyst (EAA) is typically responsible for providing technical support and ensuring the smooth functioning of enterprise applications. This role often involves interacting with end-users, documenting procedures, and participating in application design, testing, and implementation. They attend team, cross-functional, and project meetings to remain current on all application, implementation, and migration updates. An EAA will interpret and communicate technical information effectively to both internal and external recipients in a way that can be easily understood.

JOB DUTIES

Provide Tier 1 support for end-users via help desk tickets and resolve enterprise applications’ related problems.
Analyze data, identify trends, and make recommendations using tools such as SQL Server Reporting Services (SSRS) and Power BI reports, Microsoft CRM, Workday, etc.
Utilize Microsoft applications such as Azure DevOps, AAD, and B2C in troubleshooting instances.
Analyze problems, identify root causes, and implement solutions.
Navigate Electronic Visit Verification (EVV) applications to assist with shift and login-related issues.
Identify and resolve issues, troubleshoot technical problems, and recommend solutions.
Take part in applicable meetings to include those with internal and external attendees.
Identify, create, and communicate BUG statuses to end users following department standards and procedures.
Assist with enterprise application implementations and testing, typically for new releases and updates.
Monitor applications to ensure systems are running correctly and efficiently.
Interact with cross-functional teams, including IT, Business Ops, and vendors, to support applications.
Perform baseline monitoring of application performance utilizing Azure tools such as Application Insights.
Navigate and pull shift data from various databases for use in troubleshooting, BUG creation, Medicaid Fraud investigations, etc.
Make corrections and updates to incorrect shift data in portal databases.
Comply with applicable legal requirements, standards, policies, and procedures.
Develop and maintain documentation to incorporate proper processes and procedures as standards.
Promptly address and resolve incoming incidents and requests within agreed-upon time frames.
Monitor deliverables and ensure timely completion of projects.
Participate in professional development and training activities.
Participate in after-hours work.
Participate in an on-call rotation.
Other duties as assigned.
Occasional travel may be required.

QUALIFICATIONS

2+ years of experience in a corporate IT environment.
Associate degree or equivalent experience.
Knowledge of enterprise applications, SQL Server Management Studio (SSMS), and related technologies.
Knowledge of Azure DevOps, AAD, and B2C.
Effective written and verbal communication at both a technical and a simplified level.
Superior customer service to end-users and co-workers.
Dependability and strong communication skills.
The ability to prioritize and multitask effectively.
Be able to successfully pass a background screening.
If working remote, employee must provide own reliable internet services.

The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT'S IN IT FOR YOU

When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry.

As a Consumer Direct Care Network team member you will receive:

A rewarding career helping others
Fun and engaging work environment built on team unity
Job satisfaction knowing you make a difference in the work you do and lives we serve
Professional training to help advance your skills for career development

Based on your position and employment status, you may be eligible for:

Medical, Dental, and Vision Insurance
Vacation accrued at 3.07 hours per pay period to use when accrued
Two Paid Floating Holidays
Nine Paid Federal Holidays
Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued
Instant Earnings Option
401(k) Retirement plan & company match
Company-Paid Life Insurance
Supplemental Life, Accident, Critical Illness, and Hospital benefits
Short and Long-Term Disability
Paid Parental Leave
Flexible Spending Account
Employee Assistance Program
Pet Insurance

WHO WE ARE

Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states and the District of Columbia. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care.

Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network!

The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.

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