Enterprise Healthcare SE

THE ROLE:
This position requires daily customer, business partner and internal team interaction. Together with the regional Sales team you will be engaged in a customer’s journey from the discovery phase to the post sales handover. Keeping track of customer cases in the helpdesk program and utilizing this system to delegate, engaging your peers, and moving sales opportunities towards closure are routine activities.

Due to compliance and tax reporting reasons, this position is open to candidates living in the following states: AR, AZ, CA, CT, DC, DE, FL, GA, IA, IL, IN, MA, MD, MI, MO, NC, NJ, NY, OH, OR, PA, TX, UT, SC, VA, WA, and WI

TASKS AND RESPONSIBILITIES:

• Be part of a team of PreSales engineers providing excellent service to IGEL’s customers and partners
• Technical contact for new customers from the discovery and qualification phase to post sales handover
• Build and maintain customer and partner rapport through virtual meetings and on-site visits
• Analysis of customer needs and development of technical solutions
• Prepare, execute, and support proof of concepts
• Take ownership of technical RFIs, RFPs and public tenders and respond in time
• Adhere to the IGEL reference architecture and best practices
• Become a Subject Matter Expert in a specific technology stack
• Use of remote tools to demonstrate IGEL’s solutions and to assist customers in troubleshooting issues
• Ensure a clear and professional communication between our teams and the customer
• Execution and pro-active preparation and follow-up of technical product presentations and workshops
• Demonstrate our technology at industry events and tradeshows
• Promote IGEL training offerings, additional IGEL services and IGEL Certifications
• Works under general supervision and may consult with senior colleagues on new projects
• Latitude for independent judgement
• Collaborate with teams from Development, Customer Engineering, Advanced Services, Sales, Marketing and Leadership to create new technical sales strategies
• Communication of customer / market requirements to the Product Management and Development
• Continue education by attending training sessions and reading technical documentation
• Work through technical issues at the operating system level
• Manage technical issues, solutions, and sales opportunity progress by creating cases within IGEL’s helpdesk system
• Manage case escalation to maintain forward movement on sales opportunities
• Ability and willingness to travel as needed

EXPERIENCE AND QUALIFICATIONS:

• Moderate skills with high level of proficiency
• Strong written and verbal communication skills with the ability to communicate effectively with engineers, sales teams, and management
• Presentation skills
• A team player who is influential and builds good working relationships across all levels
• Flexibility, integrity, and creative problem-solving skills are imperative to be successful in this role
• Very good ability to understand and explain complex technical issues in an easy way
• Ability to communicate via phone and email is required
• Ability to listen effectively and show patience while working with customers, colleagues, and partners
• Ability to adapt to new technologies quickly
• Ability to take effective notes
• Ability to multitask effectively and work under pressure
• Positive work ethic

Technical skills

• Minimum of four to five years PreSales Engineer experience required
• Working knowledge of Linux Operating Systems preferred
• In-depth knowledge of IGEL’s products and solutions, especially IGEL OS, the Universal Management Suite and the IGEL Cloud Gateway or other Thin Client/Endpoint operating systems is a plus
• Working knowledge of Windows Operating Systems
• Experience in Remote Desktop Services, Azure Virtual Desktop, AWS, Citrix, VMware Horizon environments
• Knowledge of networking concepts, including TCP/IP, DHCP, DNS, AD, etc.
• Good understanding of the solutions offered by IGEL’s technology partners

WE OFFER:

• Health, dental, vision, and prescription benefits (employee premiums covered by IGEL)
• 11 company-paid holidays per year
• 18-22 days of PTO per year (18 days in year 1, 20 days starting in year 2 and 22 days after 5 years of service)
• Sick time of 10 days per year, with rollover of unused days
• 401(k) plan with 100% company match
• Paid maternity and paternity leave
• Monthly home office allowance
• Remote working opportunities and flexible working times, so you can combine your demanding work with your personal goals
• Employee Assistance Program (EAP) and Financial Wellness tool
• Company-paid life insurance policy, long-term disability (LTD), and short-term disability (STD) coverage
• Wellbeing apps, including Rightway, Headspace and Wellhub
• Training and development opportunities to advance your career
• President’s Club for the highest performing salespeople and overachievers
• An amazing culture powered by a workplace run on trust, empowerment, and feedback with a positive, inspiring working atmosphere
• A highly motivated team that is already looking forward to your support in developing strategies and achieving common goals, together with you!

IGEL is an equal opportunity employer and makes employment decisions on the basis of merit. We want the best available person in every job. Our policy prohibits unlawful discrimination based on color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Additional information: