Enterprise Project Manager / CRM Consultant (Executive Level) #8521

Enterprise Project Manager / CRM Consultant (Executive Level)

Contract Length: 12 months (with possible extension) W2
Interview Process: 1 round, virtual (video required)
Work Location: Hybrid – 3 days onsite per week
Residency Requirement: Must be a South Carolina resident (no relocation)

Role Overview

We are seeking an experienced Enterprise Project Manager / CRM Consultant to lead a major CRM reimplementation initiative. This role will function as a business analyst and CRM strategist , ensuring requirements are captured, processes are optimized, and the new system is successfully designed, implemented, and adopted across the organization.

Required Skills & Experience

• Proven track record implementing and managing CRM platforms across industries
• Strong understanding of sales, marketing, and customer service best practices
• Hands‑on expertise with Microsoft Dynamics 365 and Salesforce CRM
• Knowledge of CRM integration strategies and software selection methodologies
• Excellent communication and stakeholder management skills
• Strong analytical and problem‑solving abilities
• Ability to translate business requirements into functional CRM solutions

Preferred Qualifications

• Bachelor’s degree in Business, Information Systems, Marketing, or related field
• CRM certifications (e.g., Salesforce Certified Consultant, Microsoft Dynamics 365 Functional Consultant)

Key Responsibilities

• Gather and document business requirements, workflows, and customer engagement processes
• Design, configure, and implement CRM solutions aligned with organizational goals
• Develop SOPs, training materials, and adoption strategies for staff
• Collaborate with sales, marketing, and customer service teams to ensure CRM tools meet operational needs
• Monitor CRM performance, adoption, and ROI; provide insights and recommendations
• Support vendor evaluation, selection, and implementation processes
• Stay current on CRM technology trends and recommend improvements