Enterprise Quality Assurance Lead

Pay Range: $116,600 - $145,700

Remote Eligible: Hybrid

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. See https://www.cuofco.org/careers for a high-level overview of our benefits package and bonus offerings.

The QA Lead establishes, manages, and continuously matures a centralized, organization-wide Quality Assurance (QA) program while also actively performing hands-on testing activities. This role designs and implements a scalable QA framework, defines governance standards, and actively participates in test planning, execution, and validation across business and technical initiatives.

The QA Lead will directly perform testing for complex, high-risk, or cross-functional initiatives; communicate testing results and quality risk to stakeholders; and identify, track, and drive corrective actions to resolution. This role ensures delivery confidence, regulatory readiness, and a positive member experience by embedding consistent, repeatable, and auditable testing practices into both project delivery and ongoing operational changes.

include the following. May perform other duties as requested or assigned.

Develop and Lead Enterprise QA Program

• Design, implement, and evolve a scalable QA framework covering unit, integration, system, regression, and user acceptance testing (UAT) that can be applied consistently across teams and delivery models.
• Define QA policies, standards, and operating procedures that align with the Software Development Lifecycle (SDLC), Project Management methodology, vendor delivery practices, and regulatory expectations.
• Own and operate the organization-wide QA program, which includes accountability for quality standards, testing practices, and governance across all initiatives.
• Review and approve test strategies and test plans for medium- to high-risk initiatives, ensuring alignment with organizational quality expectations.
• Collaborate closely with Credit Union staff, technology teams, and business partners to stay aligned on evolving initiatives, priorities, and expectations, ensuring quality considerations support successful delivery outcomes.
• Provides excellent service by demonstrating courtesy and personal concern for members and co-workers needs and follows-up to ensure those needs are met.

Perform and Oversee QA Testing Activities

• Oversee testing activities across multiple concurrent initiatives to ensure coverage, consistency, and adherence to enterprise QA standards.
• Ensure regression testing is formally planned, maintained, and executed to reduce production incidents and downstream impacts.
• Establish ownership and governance of test accounts, including access controls, usage standards, and coordination with Audit, Information Security, and system administr
• Establishes and maintains standardized, reusable QA artifacts including test plans, test cases, regression suites, defect logs, and test summary reports while evolving testing practices toward increased automation and integration within CI/CD pipelines.
• Ensure test environments are documented, stable, and appropriately aligned with production configurations where required.

Own and maintain the central QA repository as the system of record for testing documentation, results, and approvals.

• Evaluate, recommend, and implement test management and automation tools that support organizational scale, efficiency, and maturity.
• Define standards for test case reuse, traceability, and documentation to reduce duplication and improve consistency.

Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as is applies to this position. Performs additional responsibilities as needed to support team objectives and organizational priorities.

EDUCATION AND EXPERIENCE

Bachelor's degree from an accredited four (4) year college or university in Information Technology, Project Management, Business, Engineering or related program; or four (4) years in a related field.

Eight (8) years QA/testing role experience with at least two (2) years in a lead or management capacity

Experience implementing testing frameworks, governance standards, and QA processes. Strong understanding of test planning, execution, and defect management. Experience in financial services or regulated industries preferred.

OTHER SKILLS AND ABILITIES

• Enterprise Influence & Leadership: Demonstrated ability to influence, align, and direct cross-functional teams, vendors, and stakeholders without direct reporting authority, driving adoption of organizational QA standards and practices.
• Executive Communication: Exceptional written, verbal, and presentation skills, with the ability to translate complex technical and quality concepts into clear, actionable insights for technical teams, business partners, and executive leadership.
• QA Tooling & Platforms: Strong working knowledge of test case management and defect tracking tools (e.g., Service Now, Confluence, Azure DevOps, TestRail, Zephyr, or similar), including the ability to define standards for tool usage across teams.
• Automation & Technical Acumen: Familiarity with test automation frameworks, CI/CD pipelines, and test environment management concepts, with the ability to evaluate and guide automation strategies even if not hands-on coding daily.
• Systems & SDLC Expertise: Strong understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and how QA integrates across development, vendor delivery, and business change processes.
• Demonstrated exposure to, or relevant certifications in, industry frameworks and methodologies such as ITIL (Foundation), TOGAF, COBIT, PMP, or comparable standards.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is typically required to sit for long periods. The employee is continually required to talk or hear. The employee is occasionally required to stand, walk, stoop and reach with hands and arms. The employee will occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (Limited travel required to visit CU locations as needed.)

Every position at Credit Union of Colorado is grounded in our organizational Values and Core Competencies. These skills and behaviors guide how we work, , and deliver results. Click here to view our Values and Core Competencies on Atlas.

Credit Union of Colorado is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Please note applicants can redact any information that identifies their age, birth date, or dates of schooling on either their resume or any additional materials provided.