Enterprise Support Analyst Intern

About Us

Matson has been the leading ocean shipping and logistics provider throughout the Pacific since 1882. We are the supply chain lifeline for Hawaii, Alaska, Guam, and islands of the South Pacific. We also offer the top two ocean shipping services in the world’s largest trade lane - Asia to the U.S. West Coast. With our subsidiaries Matson Terminals and Matson Logistics, our business focus is exceeding customer expectations with quality, reliability, and integrity.

We strive to operate in an environmentally sustainable manner and promote land-based environmental programs in Hawaii, Guam, and Alaska. We help improve the communities in which we work and live through our community giving program that annually supports hundreds of local organizations.

Matson is honored to be certified as a Great Place to Work. Our team of dedicated and talented employees consistently deliver exceptional results for our customers and the communities in which we serve.

Learn more at matson.com.

About the Role

The Enterprise Site Support Analyst Intern is a member of the Enterprise Site Support (ESS) team within IT Operations. He or she performs troubleshooting duties on hardware, software, and data network problems for individual users; installs, repairs, and provides preventive maintenance of personal computer and related systems; completes required logs and reports of maintenance activities; provides training and technical assistance to users on hardware and software applications; performs hardware and software moves, adds, and changes; learns LAN design and configuration concepts and participates in the analysis and resolution of network problems and malfunctions; participates in the design, testing, implementation, and maintenance of PC/LAN systems. He or she must have the ability to work well under pressure in a rapidly changing environment with some supervision and guidance from the supervisor. He or she is responsible for adhering to Matson’s IT site standards and would participate in incorporating industry best practices into site support operations.

What you’ll do:

• Support site equipment such as, but not limited to, Local Area Networks, voice and data communications, site hardware and software and site infrastructure.
• Directly or indirectly, assist other groups in IT services to help them complete their specific tasks.
• Experience in setup, configuration, troubleshooting of desktop hardware and software (Windows is required, Mac OS is a plus.)
• Experience with Windows desktops and laptops in a networked environment.
• Experience with iOS devices in a networked environment is a plus.
• Knowledge of Microsoft Office 365, cloud-based applications; ex., OneDrive, SharePoint, etc.
• Excellent problem solving and communications skills, especially over the telephone
• Good interpersonal skills, highly energetic and attention to customer service.

You have these skills:

• Core knowledge of Windows 10 O/S and W11.
• Understanding of wireless technologies is preferred.
• Knowledge of technologies experience, messaging and hosted value-added services for, web and/or cloud services including exposure to SharePoint, OneDrive, and Office365.

And these qualifications:

• Previous hands-on computer science experience in an enterprise setting, and/or technical courses in the related field.

Extra credit if you have:

• Experience with Apple laptop and Desktop support would be a plus.
• Previous hands on computer science experience in an enterprise setting.
• Authorized to work in the United States.
• Experience supporting IT hardware and software.

The hourly rate is posted for this position in California.

At Matson, we're looking for people to build a unified team to maintain our values of trust, integrity, and reliability. We welcome people who think rigorously and thoughtfully challenge assumptions.

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