Entertainment Resort Supervisor

Role Overview

We are seeking an experienced Entertainment Resort Supervisor to oversee the daily operations of entertainment and guest experience activities within a resort environment. The role is hands-on and operational, ensuring smooth execution, high service standards, safety compliance, and an exceptional guest experience.

Key Responsibilities

• Supervise daily entertainment operations (activities, shows, attractions, events)
• Manage and support entertainment staff, including scheduling and on-ground supervision
• Ensure all activities follow safety, HSE, and operational procedures
• Handle guest inquiries, feedback, and escalations professionally
• Coordinate with Operations, Security, Maintenance, and Guest Services teams
• Support special events, seasonal programs, and peak-period operations
• Monitor performance, attendance, and report operational issues to management
  
  

Requirements

• 3–5 years of experience in entertainment, hospitality, resort, or leisure operations
• Previous experience in a supervisory or team-lead role
• Strong guest service and people management skills
• Ability to work shifts, weekends, and public holidays
• Fluent in English (Arabic is a strong advantage)
• Experience in resorts, theme parks, entertainment venues, or family entertainment centers preferred
  
  

Profile Fit

• Operational, hands-on, and calm under pressure
• Strong communication and coordination skills
• Guest-focused mindset with attention to safety and quality