Entry Level IT Field Support Specialist

Role Summary

We are seeking a highly motivated and enthusiastic individual to join our IT Field Support team in Barboursville. This role is perfect for a recent graduate or someone looking to start their career in IT. The ideal candidate will have an excellent attitude, a strong aptitude for learning, and a passion for technology and customer service, even if they have low or no formal experience. You will work closely with the IT Director and senior technicians to learn the ropes and provide hands-on support.

Key Requirements & Responsibilities: (0-1 Years Experience)

• Customer Service: Provide friendly, patient, and professional service to end-users on all support requests.

• Technical Aptitude: Demonstrate a strong interest in and fundamental understanding of computing, networking, and hardware.

• Hardware/Software Support: Assist in the setup, configuration, and troubleshooting of desktop/laptop hardware, operating systems (Windows/macOS), and common office applications (e.g., Microsoft Office 365/Google Workspace).

• Troubleshooting: Follow standard operating procedures to diagnose and resolve basic IT issues, escalating complex problems as needed.

• Documentation: Accurately log all service requests and resolution steps in the ticketing system.

• Inventory: Assist with tracking, receiving, and deploying IT assets.

• On-Site Support: Be able to travel locally within the Barboursville area and some remote locations to provide hands-on support as required.

Ideal Candidate Attributes:

• Exceptional commitment to professionalism and a positive, can-do attitude.

• Strong desire to learn and grow within the IT field.

• Excellent verbal and written communication skills.

• Relevant certifications (e.g., CompTIA A+, Microsoft) are a plus, but not required.

• Relevant vocational training or an Associate/Bachelor's degree in IT/Computer Science is desirable.

Benefits and Compensation:

• $45,000 - $55,000 Salary

• Full Medical, Dental and Vision Insurance

• Flexible PTO

• 401(k) with company match

• Accident Insurance

• Hospital Insurance

• Short-term Disability (STD) Insurance

• Critical Illness Insurance

• Whole Life Insurance

For more information, please visit our website or our YouTube and Instagram pages:

https://www.villagecaregiving.com

https://www.youtube.com/@villagecaregiving3948

https://www.instagram.com/villagecaregiving

Village Caregiving LLC is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.