Entry-Level IT Support Associate (Remote)

Job Overview

At Pacific Working Capital, we are dedicated to empowering small businesses, recognising them as the cornerstone of local economic success. We provide transparent, understandable, and inspiring lending experiences to help business owners move at the speed of their ambitions. We are currently seeking a motivated and customer-focused Entry-Level IT Support Associate (Remote) to join our dedicated team.

In this Full-Time position, you will be the first point of contact for all internal IT matters, providing essential technical assistance to ensure our operations run smoothly and efficiently. This is an excellent opportunity for an aspiring IT professional to develop their skills within a supportive and dynamic environment. The offered pay for this role is $20 - $30 USD per hour.

Responsibilities

* Provide first-line technical support to our team members via the ticketing system, email, and chat.
* Troubleshoot and resolve hardware, software, and network connectivity issues in a timely and professional manner.
* Assist with the setup, configuration, and maintenance of employee workstations and software applications.
* Manage user accounts across various systems, including creation, modification, and password resets.
* Escalate complex technical problems to senior IT staff when necessary, providing detailed information for resolution.
* Create and maintain clear and concise documentation for technical procedures, user guides, and our internal knowledge base.
* Support the implementation of new technologies and IT projects as required.

Qualifications

* A strong passion for technology and a keen interest in technical problem-solving.
* Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
* A foundational understanding of computer operating systems (e.g., Windows, macOS) and common office software.
* Strong organisational skills and the ability to manage and prioritise multiple tasks effectively.
* A proactive and customer-service-oriented approach to all tasks.
* Previous experience in an IT support role or relevant certifications (such as CompTIA A+) are advantageous but not essential for candidates who can demonstrate the right aptitude and a willingness to learn.