Entry-Level IT Support Technician

Description:

Entry- Level IT Support Technician

Location: Mounds View, MN

Employment Type: Part-Time, Non-Exempt

About Us

Founded in 1990, Excel Engineering, Inc. is a rapidly growing engineering consulting services firm specializing in electrical and automation engineering solutions. We partner with clients to deliver innovative, high-quality services that help achieve their business goals. Our work environment is fast-paced and dynamic, requiring adaptability, accountability, and a commitment to continuous improvement.

Position Summary

We are seeking a motivated and service-oriented Entry-Level IT Support Technician to join our team in Mounds View. This role is ideal for a current student or recent graduate of an IT support program who is eager to gain hands-on experience in a professional setting. The technician will provide front-line support for hardware, software, and network-related issues, ensuring smooth day-to-day operations for end-users.

Key Responsibilities:

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain IT equipment and applications
• Troubleshoot and resolve technical problems in a timely and professional manner
• Escalate complex issues to senior IT staff when necessary
• Communicate directly with end-users to understand and resolve technical concerns
• Maintain accurate IT documentation and inventory records
• Assist with employee training and provide guidance on IT best practices
• Support data security and backup protocols

Compensation and Benefits

Compensation:

• Competitive hourly rate $20-25/hour based on experience and qualifications

Benefits:

• 401(K) with company match
• Paid Time Off (PTO)
• Flexible work schedule

Why Join Excel Engineering?

At Excel Engineering, we foster a high-performance culture built on service, innovations and goal-driven collaboration. If you thrive in a fast-paced, rewarding environment and are passionate about technology and helping others, we encourage you to apply!

Equal Opportunity Statement

Excel Engineering, Inc. is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, national origin, sex, sexual orientation, disability, age, marital status, veteran status, or public assistance status.

We are committed to diversity, equity, and inclusion, and strongly encourage individuals from underrepresented groups in the engineering and technology fields to apply. If you require an accommodation to complete the application process, please contact Human Resources at ExcelHR@exceleng.net.

Requirements:

Education:

• High School Diploma required
• Current enrollment or recent completion of an Information Technology Support program (or equivalent) from an accredited institution

Skills & Experience:

• Strong attention to detail and a willingness to learn
• Effective verbal and written communication skills
• Familiarity with Windows-based systems
• A+ certification and exposure to .NET experience are a plus