Entry-Level IT Support Technician (Trucking & Fleet Technology)

Job Purpose: We are a Long Island-based trucking company that relies on technology to keep our fleet moving efficiently. From GPS vehicle tracking to driver tablets that manage daily workflow, our systems are critical to daily operations. We’re looking for a dependable, hands-on IT Support Technician to help keep everything running smoothly.

Essential Job Functions:

• Provide first-level support for office staff and drivers (in-person and remote)
• Troubleshoot and support vehicle GPS tracking systems and fleet management software
• Set up, configure, and maintain driver tablets and handheld devices
• Assist drivers with login issues, app troubleshooting, and connectivity problems
• Support basic networking (Wi-Fi, internet connectivity, mobile data issues)
• Install and maintain PCs, printers, and other office equipment
• Manage user accounts (email, system access, permissions)
• Document issues and resolutions; escalate complex problems when needed

Qualifications:

• Prior IT support or help desk role experience
• Basic knowledge of Windows OS and mobile devices (Android/iOS tablets)
• Knowledge of Office 365, SharePoint a plus
• Comfortable working with handheld devices and field-based technology
• Strong troubleshooting and problem-solving skills
• Good communication skills (ability to articulate technical information clearly to non-technical drivers and staff)
• Reliable, organized, and able to multitask in a fast-paced environment
• Valid driver’s license (occasional travel between office locations may be required)
• Certifications (CompTIA A+, etc.) are a plus but not required

Experience:

• IT Support or help desk role: 1-3 years (Preferred)
• Android / iOS: 1-3 years (Preferred)
• Microsoft Products (OS / Office365): 1-3 years (Preferred)
• Experience with GPS tracking platforms or ELD systems
• Familiarity with trucking/logistics operations
• Experience with mobile device management (MDM) tools

About JP:

JP Express Service Inc. is a non-union LTL motor freight carrier with 5 locations in the Tri-State area. JP Express Service is privately owned with approximately 280 employees and has been doing business since 1992.

Benefits of a career with JP Express Service includes competitive pay, ESOP, company paid life insurance, PTO and sick pay, Medical, dental and vision benefits with JP contributing more than 70% of the cost and a 401k with a match of .25 up to the first 6 % gross compensation.

Work Environment and Physical Requirements

· This position is an in person position in a temperature controlled office.

· Fine motor skills required

· Capable of sitting at a desk for extended periods of time

Job Type: Full-time

Salary Range:

• $30.00 – $40.00 per hour, based on experience and technical knowledge

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Sick Time
• Vision insurance
• ESOP

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Islandia, NY 11749: Reliably commute or planning to relocate before starting work (Required)

Proviso:

Your employment with our company is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or by the company, with or without cause, with or without notice, and at any time.

Our company is an Equal Opportunity Employer. Our policy is to treat applicants and workers without regard to race, creed, color, sex, religion, national origin, ancestry, age, union affiliation, disability, sexual orientation, veteran or marital status, except where such considerations are bona fide occupational qualifications permitted by law. All decisions affecting terms and conditions of employment are based on merit. Personnel decisions include, but are not limited to, recruiting, hiring, training assignments, advancement, demotion, compensation, benefits, discipline and termination. Working conditions are also established without regard to any legally protected status. Each worker is responsible for helping our company to maintain a climate that provides equal opportunity for all.

Workers and applicants with disabilities shall be provided with reasonable accommodation to the extent such accommodation does not amount to an undue hardship on the company. The Company encourages disabled workers to self-identify as disabled with the Human Resources office.

We respect the dignity and privacy of all disabled workers. All information regarding a worker’s disability will be maintained separately from the worker’s personnel file and will be kept confidential except that (1) supervisors and managers may be informed regarding work restrictions of an accommodation for disabled individuals on a need-to-know basis; (2) first aid safety personnel may be informed, when to the extent appropriate, if the condition might require emergency treatment; and (3) government officials investigating statutory compliance will be informed.

Job Type: Full-time

Pay: $30.00 - $40.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person