Entry Level Technical Support Specialist

Job Overview
Are you passionate about technology and eager to kick-start your career in IT support? We’re seeking an energetic and motivated Entry Level Technical Support Specialist to join our dynamic team! In this role, you will be the first point of contact for users experiencing technical issues, providing essential support to ensure smooth operation of computer systems, networks, and software. This paid position offers a fantastic opportunity to develop your skills in a fast-paced environment while helping colleagues resolve their technical challenges efficiently. If you thrive on problem-solving, enjoy helping others, and are eager to grow your IT expertise, this is the perfect role for you!

Responsibilities

• Respond promptly to user inquiries via help desk ticketing systems such as ServiceNow or Jira, providing clear and effective solutions.
• Troubleshoot hardware and software issues across various operating systems including Windows, macOS, and Linux.
• Assist with computer management tasks such as installing, configuring, and maintaining desktop hardware and peripherals.
• Support network administration activities including configuring VPNs, firewalls, DNS settings, TCP/IP protocols, LANs, and WAN connections.
• Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and SCCM (System Center Configuration Manager).
• Help maintain IT infrastructure by supporting server environments like Microsoft Windows Server and Linux servers.
• Collaborate with team members on troubleshooting network connectivity issues involving Cisco Meraki or other network devices.
• Document issues and resolutions accurately in ticketing systems like BMC Remedy or ServiceNow to ensure seamless follow-up.

Skills

• Familiarity with computer hardware components and basic computer management tasks.
• Experience with Microsoft Office applications and mobile device support.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Ability to analyze problems quickly and develop effective solutions under pressure Join us to develop your technical skills in a vibrant environment that values proactive problem-solving and excellent customer service! This paid entry-level position is designed for individuals eager to learn about IT infrastructure while making a tangible impact on daily operations through dedicated support. If you’re ready to grow your career in technology support—apply now!

Pay: $21.00 - $26.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement

People with a criminal record are encouraged to apply

Work Location: In person