Epic Application Analyst – Willow Ambulatory

Who We Are

Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We are seeking an experienced Epic Application Analyst-Willow Ambulatory to join our team of 500 and support our exciting journey. We value people and we’re building a culture to match. If you are a collaborative, innovative, and strategic leader, we’d love to talk.

Job Summary

Functions under the direction of the Application Manager, the Epic Application Analyst-Willow Ambulatory provides intermediate system-level support of multi-user clinical and financial applications, operating systems, hardware, software, and reporting tools, including installation, configuration, training, maintenance, and support of these systems. Requires intermediate knowledge of systems analysis. Comprehensive knowledge of project management concepts and methodology. Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to manage projects with varying levels of complexity. The Epic Application Analyst-Willow Ambulatory works with project leaders on several aspects of project planning to meet project deadlines.

Promotes excellent customer service and strong communication skills to ensure the success of all software applications. Works with outside departments to promote, educate and train on current applications. Works with other members of the Xtensys staff, clinical and operational departments and other Xtensys team members to accomplish the goals established for the project.

Key Responsibilities

Initiative:

• Take care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks and facilitates followthrough. Seeks out opportunities to take on additional responsibilities. Offers constructive recommendations and proposes courses of action in support of team responsibilities. Exercises good judgment in taking appropriate action, while keeping management appropriately informed.

Decision Making /Judgment:

• Recognizes problems and brings the problem to the attention of others, systematically gathers information, seeks input from others. Can articulate the underlying issues of the problem, sorts through complex issues, and evaluate potential solutions. Can implement the correct solution to resolve the problem. Communicates decisions to others and evaluates the results of the decision.

Results-Focused:

• Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Prioritizes and takes ownership of tasks, overcomes obstacles by researching and asking peers questions. Accepts accountability, and ownership of meeting deadlines. Has the ability to define the problem, and then outline the resolution, and what success would look like. Maintains adherence to Xtensys’ defined processes such as, oncall, incident management, change management testing procedures, and timekeeping.

Adaptability/Flexibility:

• Quickly adapts to change in the performance of duties. Remains calm and composed under stressful situations. Persuades others to stay calm and focused on the main goals.
• Promotes and demonstrates openmindedness towards change.

Creativity / Innovation:

• Brings new thoughts and ideas to the conversation, challenges the status quo, leads brainstorming sessions with other team members. Takes risk, supports change, and encourages innovation.

Project Management:

• Comprehensive knowledge of project management concepts and methodology.
• Able to lead and participate in project planning sessions. Ability to establish project goals, milestones, and procedures. Able to define roles and responsibilities and acquires project resources. Ability to monitor project progress and identify issues and risk. Able to manage projects with varying levels of complexity.

Self-Development:

• Takes responsibility for his / her personal growth and development and continually works to expand skillset. Seeks out opportunities for knowledgesharing with team. Establishes clear and challenging shortterm and longterm personal goals and works to increase both individual and team capabilities. Demonstrates great initiative and energy in pursuit of growth goals and individual and team skillset expansion.

Qualifications and Experience

• Pharmacy experience is preferred (not required).
• Minimum 3 years’ experience in technology and/or healthcare or related industry.
• Excellent verbal and written communication skills.
• Ability to work well in a team environment by accepting and offering constructive feedback and supporting team goals.
• Ability to multitask and complete assigned tasks independently with minimal guidance with close attention to detail, and ability to offer some guidance to other team members.
• Ability to analyze and troubleshoot problems and offer solutions.
• Comprehensive understanding of application support.
• Ability to serve as a primary resource for at least 1 application module.
• Ability to gather, translate, and communicate business or clinical requirements into technical solutions for application implementation.

Education/Certifications

• Bachelors Information Technology or Bachelors Other, preferred.
• Willow Ambulatory certification required.

Travel Requirements

• 25%

Physical Requirements

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, and pulling objects. Sitting most of the time, with walking and standing required only occasionally.

Why Join Us

• You can work alongside dynamic leaders and a passionate, missiondriven team.
• You’re able to enjoy a flexible, highimpact role with major opportunities for growth.
• You’ll receive a competitive salary, benefits, and career development pathways.

About Xtensys Connected Health Solutions

We are new but mighty. Xtensys, a recently established managed service provider, delivers cutting-edge technology to health systems, starting in NY and expanding beyond. Owned by two industry leaders focused on innovation in rural and community health, we are rapidly growing with several major initiatives underway. We seek talented professionals to join our team of 500 and support our exciting journey. We value people and are building a culture to match. If you're a collaborative, innovative, and strategic leader, we’d love to talk.