EPIC Professionals

Epic Job Descriptions and Classifications

Clinical Analysts:

Fundamental clinical application certification (example: EpicCare InPatient, EpicCare Ambulatory) (patient information gathering, clinical workflows (orders, documentation), inbasket, reporting)

Administration clinical application – specific to specialty application or advanced for fundamental (navigators, flowsheets, preference lists, preference cards, smarttools, smartsets, ordersets, reports, procedures)

Configuring Epic End User (Security Classes, User Roles, Profiles, Rules, User templates)

Non-Clinical Analysts:

Fundamentals of specific applications (example: Cadence, Resolute (billing)– functionality of basic application, navigation and information gathering, integration with other epic modules

Administration non-clinical applications – configuration of technical build,

Configuring Epic End User (Security Classes, User Roles, Profiles, Rules, User templates)

Epic Certification Requirements:

Certification begins with a base certification of fundamentals, administrative and configuration of the end user classes. These require classes, projects, and exams.

The specialty certifications require pre-requisites of the base certification, e-learnings and specialty class, project and exam.

Example: Clinical certification for Radiant (Radiology) or Cupid (Cardiology) require the base of EpicCare Ambulatory or InPatient Clinical Documentation before applying for the specialty certification.

Classifications:

Junior Analyst:

Base certification with 1–2-year experience in application build/support

· Non-complex maintenance, support, tasks – L1 ticket support

· Application/Integrated testing

· Upgrade build/testing

· Non- complex Enhancements/Optimization build

Mid Analyst:

Base certification with 1 additional certification, 2-4 years’ experience in application build/support

· Non-complex maintenance, support, tasks – L2 ticket support

· Application/Integrated testing

· Upgrade build/testing

· Non- complex Enhancements/Optimization build

Senior Analyst:

Base certification with 2+ additional certifications with 4+ years’ experience in application build/support

· Complex maintenance, support, tasks – L2-L3 ticket support

· Application/Integrated End to End testing

· Upgrade build/testing

· Complex enhancements/optimization build

· Workflow analysis

· Technical back-end build

Analyst Job description:

· Identify issues that arise in their specific application area, as well as issues that impact other application teams and work to resolve them

· Participate in workflow design, building and testing the system

· Analyzing other technical issues associated with Epic system

· Experience handling Epic workflow configurations and implementation

· Create training documentation for tip sheets

· Incident, Change and Request Management – follows organizational practices

· Process documentation – Documents and build workflows, standards, and business processes to facilitate knowledge transfer within and across teams

· Vendor collaboration as needed – works with vendor in implementing, upgrading, supporting and troubleshooting applications

· Business user discussion/facilitations as needed – facilitates business discussions to identify the requirements for application functionality and workflow

· Application design, configuration and support based on standards and guidelines

· System subject matter expert (SME)– represent the knowledge area as a SME and identify downstream impacts as familiarity with the company systems and business processes increase

· System Enhancement Identification – research, analyze, and present information and provides input regarding potential system enhancement needs

· Application and workflow testing development – performs testing for applications and workflows

Specific Application Job Requirements:

Ambulatory:

· Maintain EpicCare templates, smart forms, smart sets, ordersets and clinical decision support tools

· Documentation for outpatient visit from start to finish

· Build of procedure orders and Smartsets

· Preference list creation and maintenance

· Maintain documentation of clinical administered medications

· Build of clinical notes using smarttools

· Inbasket pools

· Flowsheet build, including cascading

· SlicerDicer and Reporting Workbench

MyChart:

· Setup of MyChart patient access

· Configure MyChart features – enabling patient to schedule own appointments, communicate with their healthcare team, view results

Cadence:

· Create/Maintain provider schedules and advanced appointments

· Registration and pre-registration collection and maintenance

· Patient arrival workflow for inpatient and clinic

· Creation of records for provider and resources for scheduling

· Creation of visit types

Prelude/Referrals:

· Create/Maintain provider schedules and advanced appointments

· Registration and pre-registration collection and maintenance

· Patient arrival workflow for inpatient and clinic

· Creation of records for provider and resources for scheduling

· Configure tools for patient workqueues, navigators, workflow and confirmation records

· Configure item profiles and defaults

· Create, order and track outpatient referrals

· Manage insurance approval and preauthorization needs

· Outpatient referrals automation and referral appointment status updates

· Create patient referral information

Resolute Professional Billing:

· User security

· Creating custom rules

· Configuring automation in the Batch Scheduler

· Configure providers for billing

· Create and Maintain procedures for transactions

· Billing Workflows

· Create fee schedules, fee schedule groups and modifiers to configure prices

· Configure charge review work queues with alerts

· Configure retro adjudication for claims

· Insurance follow up configuration – workqueue for denials

· Create automated self-pay discounts

· Configure statements to bill guarantors

· Single Billing Office (SBO) account workqueue creation and Bad Debt/External AR configuration for self-pay collections workflows

· Configure Reporting tools

Resolute Hospital Billing/Claims:

· User security

· Re-adjudicate past claims based on updates to old contracts

· Testing contract build and troubleshooting

· Build payer/plan-specific contract terms, with customization

· Creating custom rules

· Configure automation of Batch Scheduler

· Build worklists for manual follow up and automate follow up

· Configure pre-billing edits, payer-related settings

· Create Single billing office (SBO) self-pay functionality

· Analyze Charge Master for charge codes

· Build and maintain hospital pricing and cost center assignment

· Import charging-related records

· Testing and updating hospital charge and pricing build

· Identify and correct charges with errors

· Customize claim edits and claim edit workqueues

· Configure claims processing options

· Configure system for acceptance remittance and post payments

ASAP (Emergency Department):

· Creation of Patient arrival, triage and rooming workflow build

· Create orders, results review, discharge and admission patient workflows

· Creation of Trackboard and ED Manager

· Quick list creation (SmartSet)

· Reporting tools

Inpatient Clinical Documentation:

· Create Physician and Nursing documentation for admission, rounding, transfer and discharge

· Nursing handoff documentation, daily cares, arriving patient, discharge prep

· Create Systems lists and Smart tools

· Flowsheet configuration – cascading, formulas and required documentation

· Medication administration – eMAR, IV medication administration

· Creation of Care Plans/Patient Education and Worklists

Radiant:

· Build record for orders, protocols, perform and read radiology exams, including modalities, procedures and pools

· Build records for scheduling appointments, including visit types, scheduling templates and blocks

· Create questionnaires for appropriate resources

· Configure tools for Interventional Radiology (IR) procedures

Cupid:

· Build records for Cardiology procedures (staff, supplies, and implants)

· Build documentation specific for cardiology procedures (procedure logs, SmartForms)

· Specific user security for cardiology

· Create charge capture preference lists for invasive charges

· Reports for Cardiologists

HIM (Health Information Management):

· Build and edit workqueues for ROI (release of information)

· Create release types and release templates (patient, auditors and 3rd party, MyChart users))

· Create flags for chart access restriction

· Automate billing and invoices

· Reports

Job Type: Full-time

Pay: AED5.45 - AED6.81 per hour

Expected hours: No more than 9 per week