EPIC Training Coordinator (5032)

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Description

This position provides enterprise leadership, governance, and oversight for all end-user application and system training activities across SIU School of Medicine’s clinical, revenue cycle, and administrative environments. The position is responsible for the full lifecycle of Epic and third-party application training, including strategy, development, delivery, validation, and sustainment.

Examples of Duties

70%
Management – Training Strategy, Governance, and Oversight
1. Lead enterprise role-based training strategy for Epic and integrated applications
2. Define and maintain standardized training pathways aligned with workflows and best practices
3. Establish and oversee training governance, reporting, and validation processes
4. Monitor training metrics and identify readiness risks and gaps
5. Provide oversight of provider training programs (e.g., Thrive, Provider Champions, efficiency initiatives)
6. Serve as enterprise owner of Epic University (EUTS), including course management and governance
7. Oversee training registration workflows and escalation management
8. Establish and manage enterprise training schedules across implementations, upgrades, and onboarding
9. Coordinate training readiness and impacted user identification for system changes
10. Lead Train-the-Trainer programs and ensure trainer readiness
11. Oversee development and governance of training materials, dashboards, and knowledge assets
12. Manage long-term and sustainment training strategies and alignment with operational goals

Management – Training Strategy, Governance, and Oversight
1. Lead enterprise role-based training strategy for Epic and integrated applications
2. Define and maintain standardized training pathways aligned with workflows and best practices
3. Establish and oversee training governance, reporting, and validation processes
4. Monitor training metrics and identify readiness risks and gaps
5. Provide oversight of provider training programs (e.g., Thrive, Provider Champions, efficiency initiatives)
6. Serve as enterprise owner of Epic University (EUTS), including course management and governance
7. Oversee training registration workflows and escalation management
8. Establish and manage enterprise training schedules across implementations, upgrades, and onboarding
9. Coordinate training readiness and impacted user identification for system changes
10. Lead Train-the-Trainer programs and ensure trainer readiness
11. Oversee development and governance of training materials, dashboards, and knowledge assets
12. Manage long-term and sustainment training strategies and alignment with operational goals
25%
Management – Training Strategy, Governance, and Oversight
1. Lead enterprise role-based training strategy for Epic and integrated applications
2. Define and maintain standardized training pathways aligned with workflows and best practices
3. Establish and oversee training governance, reporting, and validation processes
4. Monitor training metrics and identify readiness risks and gaps
5. Provide oversight of provider training programs (e.g., Thrive, Provider Champions, efficiency initiatives)
6. Serve as enterprise owner of Epic University (EUTS), including course management and governance
7. Oversee training registration workflows and escalation management
8. Establish and manage enterprise training schedules across implementations, upgrades, and onboarding
9. Coordinate training readiness and impacted user identification for system changes
10. Lead Train-the-Trainer programs and ensure trainer readiness
11. Oversee development and governance of training materials, dashboards, and knowledge assets
12. Manage long-term and sustainment training strategies and alignment with operational goals
5%
Performs other duties as required or assigned which are reasonably within the scope of the duties described above

Qualifications

• Knowledge of the systems and operations used within the areas and departments of responsibility.
• Excellent verbal and written communication skills.
• Ability to oversee and coordinate activities of user groups.
• Ability to effectively communicate and professionally interact with all staff levels and customer groups.
• Ability to identify and resolve technical problems.
• Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.