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Equipment Service Specialist
As a leader and innovator in the snack food industry for over 50 years, J&J Snack Foods provides branded snack foods to foodservice and retail supermarket outlets across the U.S. Its products include such icons as SUPERPRETZEL, ICEE, and Dippin' Dots along with other key brands like LUIGI'S Real Italian Ice, The Funnel Cake Factory Funnel Cakes, and Hola Churros. J&J also has a strong presence in bakery providing cakes, cookies, and pies to some of the largest grocery and convenience retailers in industry. Our company continues to deliver record sales led by a talented team and a commitment to "Fun Served Here".
POSITION SUMMARY:
The function of the equipment service support is to co-ordinate swaps and parts orders with ICEE Service, schedule field refurb visits with national and local accounts based on the traveling schedule, and process JDE receiving requests for non-production Purchase orders.
ESSENTIAL FUNCTIONS:
ICEE Service Support
- Communicate with DD customers, DD Sales Team, and or ICEE Service to co-ordinate parts and swaps based on the nightly Dippin' Dots ICEE Service report.
- Determination of an appropriate course of action for problem resolution.
- Order entry and preparation for shipment of any parts required for a repair to be shipped to an ICEE Service Center.
- Communicate with ICEE Service to request or schedule a swap.
- Order entry for pickup and replacement of equipment when required.
- Communication with customers and freight carriers to coordinate equipment pickup.
- Tracking of problems resulting in product loss to determine if credit is due, and if so, to ensure that credit is issued in DDIM.
- Follow-up communication with customer to confirm problem resolution.
- Shipping and tracking of freezer parts stocked ICEE Service Centers and needed for repairs.
- When necessary, locate and schedule 3rd party contractors such as HVAC, electricians, plumbers, and glass companies.
Field Refurb Schedule
- Communicate to national and local accounts the scheduled visits of the refurb teams @2 weeks in advance of a planned visit.
- Work with Equipment Service Manager to adjust the schedule as needed and communicate any changes to accounts.
JDE Receiving
- Receive in a timely manner any non-production POs for operations.
- Submit required receipts and any other files to accounting for payment.
- Electronically submit receipts for any JDE receiving for the DC's to appropriate person that submits them to accounting. Currently that is the VP of Distribution Operations.
- Research as needed any requests for back up material for JDE receiving you've completed.
COMPETENCIES:
- Good verbal and written communication skills
- Experience in servicing customers via telephone
- Experience in using DDIM
- Basic understanding of DD field equipment: Chest freezers, Walk-in freezers, Kiosks, and Vending Machines
- Good knowledge of U. S. geography
- Creative problem-solving skills
- Ability to respond appropriately in potentially stressful situations
EDUCATION AND EXPERIENCE:
Required Education: High school diploma or GED equivalent
Required Experience: Secretarial and/or clerical experience preferred
TRAVEL REQUIREMENTS: None
Job Analysis/Job Description Physical Activities Checklist
Job title: EQUIPMENT SERVICE SUPPPORT SPECIALIST
Physical Activities
Check all that apply
Frequency
(N)Never, (O)Occasionally or (C)Constantly
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
O
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
N
Remaining in a stationary position, often standing, or sitting for prolonged periods.
C
Moving about to accomplish tasks or moving from one worksite to another.
N
Adjusting or moving objects up to 15 pounds in all directions.
N
Communicating with others to exchange information.
C
Repeating motions that may include the wrists, hands and/or fingers.
C
Operating machinery and/or power tools.
N
Operating motor vehicles or heavy equipment.
N
Environmental Conditions
Check all that apply
Frequency
Low temperatures.
N
High temperatures.
N
Outdoor elements such as precipitation and wind.
N
Noisy environments.
O
Hazardous conditions.
N
Poor ventilation.
N
Small and/or enclosed spaces.
N
Adverse environmental conditions expected.
N
Physical Demands
Check only one
Frequency
Sedentary work that primarily involves sitting/standing.
C
Light work that includes moving objects up to 20 pounds.
O
Medium work that includes moving objects up to 50 pounds.
N
Heavy work that includes moving objects up to 100 pounds or more.
N
Disclaimer: This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
EEO Statement: J&J Snack Foods Corp.is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
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