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ERP Administrator - Jenzabar Systems
Position Title
ERP Administrator - Jenzabar Systems
Secondary Title
Group / Grade
7
Classification
Classified
Work Location
All Campuses
Overtime Eligible
Non-Exempt
Division
Operations & Finance
Differentials
N/A
Department
Information Technology
Reports To
Chief Information Officer
Supervision Received
Works under the general supervision of the Chief Information Officer.
Supervisory Responsibility
Supervision is not a responsibility of this position. May oversee student employees.
Position Summary
The ERP Administrator is responsible for the administration, maintenance, and optimization of Rogue Community College’s Jenzabar ERP environment (EX, CX, or J1). This position plays a key role in ensuring the security, stability, and performance of the college’s core administrative systems that support both operational functions and institutional planning. Duties include configuring and maintaining ERP applications, managing upgrades and patches, monitoring system performance, and coordinating database administration activities. The ERP Administrator also collaborates with departments across the college to support integrations, implement system improvements, and align ERP capabilities with institutional needs.
Examples of Duties - Essential Functions
1.
ERP Administration & Maintenance
- Administers, maintains, and optimizes Rogue Community College’s Jenzabar ERP environment (EX, CX, or J1).
- Configures and maintains ERP applications and modules to ensure secure, stable, and efficient system operations.
- Manages system upgrades, patches, and performance tuning in collaboration with database and infrastructure staff.
- Coordinates system backups, restores, and security protocols with the Database Administrator and Infrastructure team.
- Monitors ERP system health and performance to ensure availability, reliability, and data integrity.
2.
System Integration & Enhancement
- Develops, manages, and maintains integrations between Jenzabar and third-party systems to ensure seamless data flow and system interoperability.
- Partners with functional departments (Finance, HR, Student Services, Institutional Research, etc.) to identify system improvement opportunities that enhance operations and reporting.
- Coordinates testing, validation, and deployment of new functionality, upgrades, and integrations.
- Assists in developing and refining workflows and automation to increase ERP efficiency and user satisfaction.
- Collaborates with vendors and IT staff to resolve technical issues and optimize system integrations.
3.
Technical Support & Troubleshooting
- Provides Tier 2 and Tier 3 technical support for ERP-related issues, including user access, system performance, and data integrity concerns.
- Analyzes and resolves system errors or malfunctions, escalating complex issues as necessary.
- Troubleshoots integrations and scripts to ensure data accuracy and process efficiency.
- Assists departments in creating, validating, and troubleshooting ERP-based reports and dashboards.
- Provides training, guidance, and documentation to IT staff and functional users on ERP tools and procedures.
4.
Planning, Documentation, & Compliance
- Develops and maintains technical, process, and procedural documentation for ERP operations, maintenance, and change control.
- Supports IT leadership in strategic planning for ERP growth, enhancements, and migrations.
- Participates in planning and testing for major system changes, upgrades, or projects.
- Ensures compliance with institutional, state, and federal data-security and privacy standards (FERPA, HIPAA, and other applicable regulations).
- Conducts periodic access and permissions reviews to maintain data confidentiality and system integrity.
5.
Other Duties as Assigned
- May participate in College committees and cross-departmental projects.
- Engages in professional development activities to maintain current knowledge of ERP technologies, system administration, and best practices.
- Supports other IT functions during scheduled maintenance or high-demand periods.
- Performs other duties as assigned.
Institutional Expectations
- Demonstrates our core values of integrity, collaboration, diversity, equity, and inclusion, sustainability, and courage.
- Actively contributes to a culture of respect and inclusivity by collaborating effectively with students, colleagues, and the public from diverse cultural, social, economic, and educational backgrounds.
- Participates in recruitment and retention of students at an individual and institutional level in promotion of student success.
- Embraces and leverages appropriate technology to accomplish job functions.
- Provides high quality, effective service through learning and continuous improvement.
Screening Criteria
1.
Minimum Qualifications
- Education – a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely related field is required.
- Experience – a minimum of three (3) years of progressively responsible experience administering, maintaining, or supporting enterprise resource planning (ERP) systems, preferably Jenzabar EX, CX, or J1.
Any satisfactory equivalent combination of education and experience which ensures the ability to perform the essential functions of the position may substitute for the requirement(s). Please see our Applicant Guide for more information on education/experience equivalency guidelines.
2.
Preferred Qualifications
- Master’s degree in Computer Science, Information Systems, or a related field.
- ITIL Foundations 4 or comparable certification.
- Experience in a higher education, or comparable complex environment.
3.
Essential Knowledge, Skills, & Abilities (Core Competencies)
- Knowledge – Advanced understanding of enterprise resource planning (ERP) systems—particularly Jenzabar EX, CX, or J1—and their role in supporting administrative, financial, and student operations. Knowledge of database structures, SQL concepts, and system integrations that connect the ERP to other campus applications. Familiarity with data-security principles, user-access management, and regulatory requirements such as FERPA and HIPAA. Working knowledge of IT service-management frameworks such as ITIL, project coordination, and technical documentation standards.
- Skills – Strong technical and analytical skills in ERP administration, SQL scripting, troubleshooting, and performance optimization. Skill in coordinating upgrades, patches, and cross-departmental testing while documenting changes accurately. Proficiency in communicating technical information to non-technical audiences, organizing and prioritizing work, and managing multiple projects with attention to detail and accuracy.
- Abilities – Ability to work independently and collaboratively in a dynamic environment, exercising sound judgment and problem-solving ability in maintaining and improving enterprise systems. Ability to maintain confidentiality, analyze and resolve complex technical issues, and adapt to evolving technologies that support institutional goals. Demonstrated ability to provide user support and training, contribute to process improvements, and maintain a focus on system reliability and data integrity.
4.
Other Requirements
- For assignments requiring operation of a motor vehicle, possession of a valid Oregon Driver’s License or the ability to obtain one within 30-days of employment, and maintenance of an acceptable driving record are required.
5.
Remote Work Options (see AP 7239 Working Remotely for more details)
- In-person/On Campus – this position functions as an in-person work arrangement, working on campus with either a set schedule or flexibility depending on operational needs.
6.
Physical Demands
- Manual dexterity and coordination are required for the majority of the daily work period (approximately 70–75%), which is spent sitting while operating computers, keyboards, 10-key devices, and other standard office equipment. While performing the duties of this position, the employee is frequently required to sit for extended periods, type, and perform repetitive hand and wrist motions. The employee may occasionally stand, walk, reach, bend, or stoop. The position requires sufficient mobility to move materials up to 5 pounds routinely and up to 25 pounds occasionally. This position requires effective verbal and written communication abilities.
7.
Working Conditions
- While performing the duties of this position, the employee primarily works indoors in an office environment. The employee is not exposed to hazardous conditions, and the noise level in the work environment is usually moderate with adequate lighting. The work schedule is stable and typically does not fluctuate; however, the incumbent may occasionally be required to provide after-hours or early-morning support for ERP maintenance, system updates, or emergency response.
Additional Posting Information
This is a Full-time Classified, 40 hour per week (100%) position in the Information Technology department. Starting compensation is entry level for Group 7 on the 2025-26 Classified Wage Schedule.
The position will remain open until filled, with screening scheduled to begin on April 15th, 2026. Applications received after the screening date will not be guaranteed a review. Documents required for submission include a cover letter and resume. Applications missing any of the listed required documents may be considered incomplete and ineligible for further review.
Work Authorization Requirement:
Rogue Community College does not sponsor employment-based visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis, be able to arrive in the country, and maintain work eligibility without the need for current or future employer support or sponsorship. Rogue Community College is not an E-Verify participating employer.
We value the many ways people gain experience and develop skills. If your background doesn’t align perfectly with every qualification, we still encourage you to apply. You might be just what we’re looking for.
Candidates with disabilities requiring accommodation and/or assistance during the hiring process may contact Human Resources at 541-956-7329. Only finalists will be interviewed. All applicants will be notified by email after final selection is made. Final candidate will be required to show proof of eligibility to work in the United States. For position with a degree required, only degrees received from an accredited institution will be accepted; accreditation must be recognized by the Office of Degree Authorization, US Department of Education, as required by ORS 348.609.
Public Service Loan Forgiveness
Rogue Community College is considered a qualifying public employer for the purposes of the Public Service Loan Forgiveness Program. Through the Public Service Loan Forgiveness program, full-time employees working at the College may qualify for forgiveness of the remaining balance on Direct Loans after 120 qualifying monthly payments under a qualifying repayment plan. Questions regarding your loan eligibility should be directed to your loan servicer or to the US Department of Education.
RCC is committed to a culture of civility, respect, and inclusivity. We are an equal opportunity employer actively seeking to recruit and retain members of historically underrepresented groups and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community. Rogue Community College does not discriminate in any programs, activities, or employment practices on the basis of race, color, religion, ethnicity, use of native language, national origin, sex, sexual orientation, gender identity, marital status, veteran status, disability, age, pregnancy, or any other status protected under applicable federal, state, or local laws. For further policy information and for a full list of regulatory specific contact persons visit the following webpage: www.roguecc.edu/nondiscrimination.
Benefits include family medical, dental, and vision insurance; employee life insurance; paid holidays, sick leave, vacation, contract days, and emergency leave days; 16-credit tuition waiver per quarter; membership in the Oregon Public Service Retirement Plan (OPSRP) when eligible; and eligibility for professional growth funds.
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