ERP Implementation And Support Engineer ( 3+ Years )

Job Profile :
Installation, Configuration & Troubleshooting Of Software Components Remotely/On site
Assess/evaluate client requirements against scope of project, manage project plan and schedule.
Ensure customer satisfaction through follow-up, client responsiveness, and thorough communication.
Troubleshooting Software/Hardware/Networking/OS related queries of our global customers Over Phone which involves working in different time zones
Take calls from Global customers and initiate the right response to them, positively and professionally
Deal with a wide range of products
Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
Work closely with Solution Architects and/or Engagement Managers to ensure appropriate follow-up of identifying client needs and follow-up activities.
Responsible for providing Engagement Managers and/or clients with updated implementation plans, Support Calls communications documents, follow-up memos, etc.
Ability to manage multiple clients and projects/tasks simultaneously.
Collaborate with several teams (e.g. software development, testing, engineering, sales) to achieve our common goal of solving our customer problems and enhancing our products
Share your knowledge with other people in writing technical documents and enlarge the knowledge database.

Skills Required :
Knowledge on Point Of Sales & Accounting Software Implementation
Proficiency in SQL and Databases, Reporting tools (Preferably Crystal, DevExpress, X-Reports) is needed.
Knowledge on Desktop Client / Server Applications
Previous full life-cycle implementation experience with Desktop based Accounting/ERP Implementation
Background as a Software Support Consultant & Implementation Engineer or Business Analyst
Excellent communication and presentation skills
Willingness to travel Local/Abroad

Job Location
Ahmedabad, India
Date posted
January 8, 2026