ERP Implementation Consultant

An ERP EDI Dropship Onboarding Specialist & Customer Service is a hybrid role responsible for managing the technical integration of new dropship trading partners into the company's ERP and EDI systems, while also serving as the primary customer service liaison for these partners during and after the onboarding process.

Job Description:

ERP EDI Dropship Onboarding Specialist & Customer Service

Job Summary:

The ERP EDI Dropship Onboarding Specialist & Customer Service professional will manage the end-to-end process of integrating new dropship vendors and customers into our Enterprise Resource Planning (ERP) and Electronic Data Interchange (EDI) systems. This role is a critical link between external trading partners and internal teams (IT, sales, logistics, merchandising, etc.), ensuring seamless data exchange, resolving issues promptly, and providing excellent customer service to foster long-term relationships.

Key Responsibilities

• Partner Onboarding & Integration:
• Serve as the primary point of contact for new dropship partners during the onboarding cycle.
• Gather, document, and analyze trading partner requirements and specifications for EDI integration, and specific retailer onboarding requirements.
• Coordinate with internal IT and development teams to set up and configure new EDI connections and maps within the ERP and EDI platforms.
• Conduct comprehensive testing (UAT - User Acceptance Testing) and validation of EDI documents (e.g., purchase orders, invoices, shipping notices) to ensure data accuracy and compliance with industry standards (e.g., ANSI X12, EDIFACT).
• Perform data entry and upload retailer new item setup sheets, working closely with Merchandising to gather all required product information.
• Manage project timelines and milestones to ensure successful and timely onboarding of new retail partners.
• Customer Service & Support:
• Receive and process orders for shipping to Non dropship customers
• Provide proactive and responsive support to mainline and dropship partners, addressing their technical and operational queries via phone, email, and support tickets.
• Troubleshoot and resolve failed EDI transactions, data discrepancies, and other system-related issues in a timely manner to minimize business disruption.
• Conduct training sessions and create educational materials (guides, checklists, etc.) for partners to ensure a smooth adoption of the systems and processes. ??? what do you mean
• Act as a customer advocate, collecting feedback and relaying it to product and development teams to inform future enhancements.
• System & Process Management:
• Monitor daily EDI operations and ERP system performance to ensure high uptime and efficiency.
• Develop and maintain detailed documentation of all EDI processes, mappings, and troubleshooting procedures.
• Identify opportunities for process improvement and automation within the onboarding and EDI workflows.
• Stay current with industry trends and ERP/EDI system updates to recommend best practices.

Required Skills & Qualifications

• Education:

Bachelor's degree in Information Technology, Business, Supply Chain Management, or a related field (preferred).

Expert level experience in DSCO, Rithium, NUORDER, Commerce Hub

A2000 experience helpful but not required. Training will be provided

• Experience:
• Proven experience in a role involving ERP systems (e.g., Full Circle, A2000, SAP , Oracle, Microsoft Dynamics) and EDI applications
• Experience in customer onboarding, account management, or a customer-facing technical support role.
• Familiarity with drop shipping operations and supply chain processes is highly valued.
• Technical Skills:
• Proficiency in EDI standards and communication protocols (AS2, SFTP, etc.).
• Experience with EDI translation/mapping tools.
• Strong computer skills and knowledge of help desk or CRM tools.
• Ability to troubleshoot complex technical issues and analyze data.
• Familiarity with NuOrder integration processes preferred but not required.
• Soft Skills:
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Strong organizational and project management skills to handle multiple partner onboardings simultaneously.
• Strong analytical, problem-solving, and conflict-resolution abilities.
• High level of empathy, patience, and a customer-centric approach.

Job Types: Full-time, Part-time, Contract

Pay: $75,000.00 - $115,677.69 per year

Expected hours: 20.0 – 40.0 per week

Benefits:

• Health insurance
• Paid time off

Work Location: In person