ERP Implementation & Support Specialist

What You Will Do:

• Lead end-to-end implementation of the POS (Point of Sale) module within the Polaris ERP ecosystem.
• Conduct on-site and remote POS training sessions for the clients, ensuring staff understand daily operations, workflows, and reporting features.
• Configure and test POS systems, ensuring smooth integration with inventory, sales, and accounting modules.
• Collaborate with clients to understand their front-of-house operations and tailor setup and training according to their restaurant concept.
• Coordinate with internal teams to ensure successful system go-live and seamless transition from implementation to support.
• Provide post-implementation assistance and ongoing training for new staff or system updates.
• Collect client feedback and suggest improvements to enhance training materials and POS usability.
• Maintain strong client relationships and act as a trusted advisor on best practices for POS operations in the F&B industry.

What We Are Looking For:

• 2–3 years of experience in ERP or POS implementation, user training, or software onboarding.
• Strong understanding of POS workflows, billing, and daily operations.
• Excellent communication and presentation skills with the ability to simplify technical concepts.
• Strong organizational and multitasking skills to manage multiple implementations simultaneously.
• A proactive, customer-focused approach and passion for helping businesses streamline operations.
• Fluency in English (Arabic is a plus).
• Willingness to travel to client sites for training and setup.

Job Types: Full-time, Permanent