ERP Support Analyst - Dynamics 365

SUMMARY: The ERP Support Analyst is responsible for providing technical support, troubleshooting, and guidance to users of our ERP software, Microsoft Dynamics 365. This role involves resolving application issues, assisting users’ complete business processes, and providing advice on Dynamics functionality. The Analyst will work closely with IT teams, end-users, and vendors on projects to optimize the Dynamics environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Technical Support: Provide day-to-day support for Microsoft Dynamics 365 F&O. Address and resolve user-reported issues in a timely manner.
• Troubleshooting: Diagnose and troubleshoot software or reporting problems, working with users and technical teams to identify root causes and implement effective solutions.
• User Training and Documentation: Develop and conduct training sessions for new Dynamics users. Create and maintain documentation, including user guides and standard operating procedures.
• System Maintenance and Upgrades: Assist in the planning and communication of system upgrades, patches, and maintenance tasks.
• Collaboration: Collaborate with cross-functional teams, including IT, finance, sales, and operations, to support business processes and initiatives.
• Compliance and Best Practices: Ensure compliance with internal policies and industry best practices. Stay updated on new Dynamics features and industry trends.
• Conform with and abide by all regulations, policies, work procedures, and instructions including but not limited to confidentiality requirements.

EDUCATION/EXPERIENCE

• Preferred - Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field. Relevant certifications are a plus.

KNOWLEDGE, SKILL, AND ABILITY

• Minimum of 2 years of experience in supporting Microsoft Dynamics applications. Hands-on experience with Dynamics 365 is highly desirable.
• Technical Skills: Proficiency in Microsoft Dynamics 365. Familiarity with Microsoft Azure is a plus.
• Problem-Solving Skills: Excellent analytical and troubleshooting skills. Ability to diagnose issues and provide effective solutions.
• Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users.
• Customer Service Orientation: High level of customer service and interpersonal skills. Ability to work effectively with users at all levels of the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice. AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *