ERP Technical Support & Implementer (Native Arabic Speakers) (Not IT)

ERP Technical Support & Implementer (Native Arabic Speakers)

About the Role: A UAE-based Software House is seeking an experienced ERP Technical Support & Implementer to join our growing team. Only candidates with proven ERP implementation experience will be shortlisted.

Due to our continuous growth and increasing demand for our ERP solutions, we are expanding our team and hiring an experienced ERP Technical Support & Implementer.

Key Responsibilities:

• Identify and analyze business requirements.
• Lead ERP implementation and provide ongoing technical support.
• Train end-users on ERP modules and functionalities.
• Maintain regular communication with clients to ensure satisfaction.
• Deliver onboarding training for newly hired staff.
• Handle user inquiries and troubleshoot system issues.
• Conduct software stress testing and report findings.
• Provide structured feedback to the development team.
• Install and configure system updates for clients.

Qualifications:

• Minimum 3+ years of experience in ERP implementation or technical support.
• Experience in the Gulf region is preferred.
• Valid driving license is an advantage.
• Bachelor’s degree in Business Administration, Accounting, or MIS.
• Strong command of Arabic and English.
• Solid understanding of IT solutions and services.
• Excellent presentation and communication skills.
• Professional appearance and strong client-facing skills.
• Ability to travel locally to client sites.
• Flexibility to work outside standard hours when required.
• Basic knowledge of Microsoft SQL.

Benefits:

• Competitive basic salary.
• Commission.
• Transportation & telephone allowances.
• Medical insurance.
• Annual airfare allowance.
• Full-time position.

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• ERP implementation or technical support: 3 years (Required)

Language:

• Arabic (Required)

Location:

• Dubai (Preferred)

Work Location: In person