ERP Training Manager – Financial System Cloud Solution

Nassau County Office of the Comptroller is seeking a leader with a track record of delivering

user acceptance, instructional design, and content creation for an enterprise financial system.

This position is instrumental to achieving the County’s goal of implementing a smooth

transition, accelerating adoption for more than 800 end users, and maintaining an effective and user-friendly financial system post go live.

Candidates must be residents of Nassau County to apply.

Key Duties:

• Assess training needs and requirements related to user adoption.

• Collaborate with the County’s key stakeholders, subject matter experts, and

department heads as appropriate.

• Collaborate and work closely with the County’s Organizational Change Management

Team.

• Develop training curriculum, materials, user-friendly documentation, quick reference

guides, reference materials, and e-learning modules.

• Conduct training sessions, workshops, and webinars for end-users, administrators, and

support staff.

• Tailor training approaches to different user groups, ensuring that all levels of expertise

are addressed.

• Maintain detailed records of training activities, participant progress, and program

outcomes.

• Maintain open communication with key stakeholders, including department heads, IT

teams, and end-users, to align training objectives with organizational goals.

• Measure training effectiveness by monitoring trainee progress through assessments,

surveys, and exercises to evaluate effectiveness of training programs and identify areas

for improvement.

• Design and develop additional materials for future enhancements and product

updates. Create necessary materials and programs to support ongoing learning.

• Work with the vendor to develop and execute Knowledge Transfer plan.

• Update training materials with each software release.

• Deliver ongoing training and new-hire onboarding.

• Manage the software knowledge base and training content.

• Support user communications and feedback after releases.

Performance, Knowledge, Experience, and Skills:

• Enterprise Resource Planning (ERP) experience such as Advantage, Oracle, SAP,

Workday, or NetSuite.

• Knowledge of SaaS ERP systems preferred.

• Proven experience with the development and execution of end-user training

plans/programs.

• Excellent time management capabilities.

• Exceptional oral, written, and presentation skills.

• Ability to build relationships at all levels within and outside of the organization.

• Advanced proficiency with Microsoft Office applications and Adobe Acrobat.

• Proficiency with Learning Management Systems (LMS) and eLearning development

tools, virtual training platforms (e.g., Zoom, MS Teams, WebEx).

• Experience training public sector/government organization preferred.

Education:

1. Bachelor’s degree with a major in information technology, business administration,

accounting, finance, economics from a regionally accredited or New York State

registered college or university and three years of satisfactory financial/ERP systems

experience.

OR

2. Bachelor’s degree with a major other than listed above from a regionally accredited or

New York State registered college or university and five years of satisfactory

financial/ERP systems experience.

Salary Range: $90,000 – $115,000 Benefits Package and NYS Pension

Nassau County Residency Required.

For consideration, please submit resume, cover letter and salary requirements.

EOE/MFDV

PERSONNEL CHOSEN FOR MERIT AND FITNESS WITHOUT REGARD TO RACE, RELIGION, SEX, AGE, NATIONAL ORIGIN, DISABILITY, MARITAL STATUS OR ANY OTHER NON-MERIT FACTOR.

Job Type: Full-time

Pay: $90,000.00 - $115,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Retirement plan
• Vision insurance

Work Location: In person