SupportFinity

A leading customer service organization in the United Arab Emirates is seeking a Customer Service Team Lead to drive service excellence across voice and digital channels. In this role, you will manage daily operations, ensuring agents meet performance standards while addressing customer needs effectively. The ideal candidate will have experience in high-volume call centers, strong CRM skills, and a proven ability to coach and manage team performance, contributing to a positive customer experience and operational efficiency.

Overseeing a dynamic team of customer support agents in one of the UAE's top service organizations, the Escalations Team Lead champions exceptional service quality across both voice and digital platforms. By coaching staff, optimizing daily operations, and leveraging CRM tools effectively, this leader directly shapes seamless customer experiences while fostering a collaborative and high-performing environment.

Escalations Team Lead - Customer Support

Customer Relationship Management (CRM)

Team Management

Coaching

Performance Management

Voice and Digital Channel Management

Operational Efficiency

Customer Experience

High-volume Call Center Operations

Join SupportFinity and explore exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.