Esthetician

JOB SUMMARY
Welcome guests and assist them. Responsible for performing Facial and Waxing services in the manner trained by Trellis Spa. Direct all efforts toward guest satisfaction, the achievement and maintenance of Trellis Spa standards and profit maximization. This role is critical to maintaining the luxury standard and reputation of The Houstonian Hotel, Club & Spa while upholding the highest levels of discretion and professionalism.

ESSENTIAL JOB FUNCTIONS

• Adhere to all standard policies and procedures.
• Perform all guest activities in a cordial, efficient and professional manner, at all times maintaining a commitment to guest satisfaction.
• Maintain a cooperative, team-like attitude in working with management and fellow associates in all Houstonian departments. Help achieve our common goals of maximizing guest satisfaction and profit margins.
• Maintain a positive attitude towards co-workers and the job being performed.
• Report to work on time in a properly cleaned and pressed uniform. Hygiene is key in this environment due to the close proximity working with the clients. Employee scent should always remain neutral. Light make-up should be applied prior to arriving for your shift.
• Adhere to a professional relationship with clients of The Houstonian and Trellis Spa. Discussion of internal matters of any sort with clients is not permitted.
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately.
• Without exception performing Consultation, Skin Analysis and Verbal Communication on every client you service. Solicit specific information about any medical conditions or skin conditions that may be impacted by the treatments. Advise client of potential impact.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Be fluent and knowledgeable about facial services and pricing.
• Perform all services for which training has been received in the allotted period and without personal interpretation of the treatment application.
• Maintain all facial treatment rooms in a sanitary condition.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Retail Sales are a requirement and a part of the guests continued home care.
• Keep work area neat and clean at all times, personal items should never be visible, including your cell phone.
• Keep work area stocked with sufficient supplies for a full day of operation.
• Clean equipment and common areas used after performing services.
• Fold towels and linens for use in the service areas as needed.
• Properly use authority within given guidelines to do anything to keep our guests happy.
• Inform managers of ways to improve overall operation of the spa, your working experience and the comfort of our guests.
• Assist other departments whenever necessary (and available).
• Attend all training sessions, learning new techniques to be used in the performance of the job.
• Maintain current certifications/licenses to be displayed in your room, a copy with the Spa. It is the esthetician’s responsibility to never allow this license to expire. If this happens, immediate suspension without pay will be necessary.
• Perform any reasonable tasks assigned by a supervisor or manager.
• Attend all staff meetings.
• Perform facials, waxing and any service listed on our spa menu administered by an esthetician.
• Change linens in between guests.
• Report any maintenance problems throughout the spa to the proper authority.
• Help train fellow therapists on newest techniques and treatments.
• Stay current and educated with new treatments and products in the Spa industry.
• Promote self as well as other Spa, Hotel and Club affiliates and services.
• Support fellow staff members by noticing how they are feeling and providing compassion.
• Must maintain client and spa business confidentiality/privacy at all times.
• Other duties as assigned.

KNOWLEDGE AND SKILLS

• Must speak fluent English.
• Must be certified Esthetician, previous experience required.
• Must be able to deal with people in a professional manner under pressure.
• Must be flexible in work scheduling.
• Must be able to perform some strenuous physical labor (lifting boxes and laundry).
• Confidentiality with co-workers and clients regarding ANY in-house practices is a must.
• Professional appearance.
• Must be
  • dignified: treat people at all times with courtesy and respect.
  • trustworthy: be completely honest in all interactions with others.
  • accountable: stand behind the work you do.
  • friendly: show compassion and respect.
• The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.
• At times due to lack of business, it may be necessary to reduce work hours.
• The Spa is currently open to guests from 8:00 AM to 6:00 PM Monday through Wednesday and from 8:00 AM to 8:00 PM Thursday through Sunday. This may change based on business needs.
• Report to work on time for your scheduled shifts.
• Weekend work schedules are a part of this position.
• Attending all Houstonian training classes offered upon hire.

LICENSES AND/OR CERTIFICATIONS

• Current Texas Esthetic license is required. All Original certifications will be displayed in your treatment room. A copy will be filed with the Spa.

PHYSICAL JOB REQUIREMENTS

Must be able to meet the following minimum physical requirements for at least an eight-hour shift:

• Physical Stamina: Frequent standing, walking, climbing of ladders and stairs, kneeling, reaching overhead, lifting and carrying various objects weighing up to 20 lbs. Must wear gloves when waxing or performing extractions.
• Contact with open wounds or blood pathogens is not allowed.
• Hearing / Speech: Must be able to effectively engage in one-on-one communication with guests, members, and customers and use a 2-way radio to communicate clearly and accurately with co-workers.
• Vision: Must be able to accurately read instructions, reports, and log sheets. Must be able to work with computers and PDAs in varying light conditions.
• Literacy: Must be able to produce, read and understand reports, including security, incident and police reports. Must be able to analyze and process written information from a variety of sources and effectively communicate content of reports.
• Chemicals/Agents: Must be able to work safely with chemicals according to SDS sheets and all applicable laws, codes and regulatory requirements.