Esthetician / Sales & Customer Service Associate

Overview:

At Elements Massage Plymouth, we value our people, and work-life balance is key. We listen to and invest in our team members. Our philosophy is to communicate effectively, encourage collaboration, and provide the proper resources for everyone to excel.

Job Overview

• Dual-role position: 1-2 days per week as Esthetician, 2-4 days per week at the Front Desk in a Customer Service & Sales role (Based on studio & employee needs)
• Seeking a motivated, customer-focused professional to provide esthetic services and deliver outstanding customer service and sales support

Compensation & Benefits

• Front Desk: $17+ per hour
• Aesthetics: $50-$60 per 1-hr Facial (includes gratuity)
• Retail Sales Commission AND Monthly Bonuses
• Paid time off
• Holiday pay
• Complimentary monthly massage or skincare service at the studio
• Health insurance
• Dental and Vision insurance
• Retirement savings with employer matching (401(k) or SIMPLE IRA)

Key Responsibilities

• Perform facials and skincare treatments following industry standards
• Confidently recommend skincare products, ensuring clients understand benefits and contraindications
• Follow the established sales process to promote and sell the monthly Elements Wellness Program
• Build strong customer loyalty through informed listening and effective communication with new, established, and prospective clients
• Transform client feedback and criticism into opportunities for exceptional customer service

Qualifications

• Completion of an Esthetics/Aesthetics educational program and a valid license to provide facial services in your state or municipality (or in the process of obtaining a license)
• Passion for skincare and commitment to delivering excellent client care
• Previous experience providing facials in a spa environment is a plus, but not required
• Customer service experience in a spa-like environment, demonstrating attention to detail, hospitality, and excellent execution
• Familiarity with modern office tools; proficiency in scheduling and payment processing systems
• Flexibility to create a positive work environment for employees and exceptional experiences for clients