EUC Support Engineer

*Need Support in Egypt.*

*Location:* Safaga Port, Egypt

*Duration:* 12 Months (Full-time, Commitment)

*Working Days:* Monday to Friday (Standard Hours)

*Role Overview:*

We are seeking an L1 EUC (End User Computing) Engineer to provide onsite technical support at Safaga Port, Egypt. The role involves handling first-line IT support, troubleshooting user issues, and ensuring smooth day-to-day IT operations.

*Key Responsibilities:*

Provide Level 1 IT support for end users (onsite support)

Troubleshoot hardware, software, and network-related issues

Install, configure, and maintain desktops, laptops, and peripherals

Manage user account support (password resets, access issues, basic AD tasks)

Support Windows OS and common business applications

Log, track, and resolve tickets within SLA timelines

Coordinate with higher-level support teams (L2/L3) when required

Ensure minimal downtime for end users at site

Follow IT policies and security standards

*Required Skills & Experience:*

Experience in L1 EUC / Desktop Support / IT Support role

Good knowledge of Windows OS, MS Office, basic networking

Hands-on experience with hardware troubleshooting

Familiarity with ticketing tools (ServiceNow or similar)

Strong communication and problem-solving skills

Ability to work independently onsite

Pay: E£30,200.00 - E£31,291.00 per month

Work Location: On the road