Evening Dispatcher

Job Overview

The Night Dispatcher is responsible for managing and controlling overnight freight operations for a B1 fleet. This role ensures on-time execution, efficient border operations, driver compliance, and immediate resolution of operational issues to maintain service performance.

Core Responsibilities

Fleet & Load Operations

• Monitor active loads, border crossings, deliveries, and transfer operations
• Maintain visibility of trucks, trailers, driver availability (PTA), and HOS status
• Ensure on-time pickups, deliveries, and execution of import/export crossings
• Prevent delays, missed loads, and operational disruptions

Driver & Operational Support

• Coordinate directly with drivers and CSR teams regarding delays, ETAs, and service risks
• Monitor driver compliance with HOS and U.S. transportation regulations
• Control fleet availability and maintain accurate operational reporting

Issue Resolution & Recovery

• Respond immediately to delays, breakdowns, and operational incidents
• Execute recovery solutions to protect service performance
• Escalate critical issues and ensure freight continues moving without interruption

Operational & Financial Control

• Monitor EFS advances and maintain operational oversight throughout the shift
• Optimize freight flow, driver utilization, and operational timing
• Maintain full control of overnight operations and service execution

Shift Handoff & Reporting

Prepare end-of-shift reports covering:

• Delays and operational risks
• Completed and pending crossings
• Breakdown status
• Priorities for day shift operations

Qualifications

• Minimum 2 years of dispatch or logistics experience
• Experience in high-volume and cross-border operations preferred
• Knowledge of HOS, DOT regulations, and fleet coordination
• Strong communication, multitasking, and problem-solving skills
• Ability to work under pressure with a high sense of urgency and accountability

Work Location: In person