Evening & Overnight Front Desk Agents

Overview
Our Wingate by Wyndham hotel is seeking 2 friendly, attentive, and efficient Front Desk Agents to join our team. The ideal candidates will play a crucial role in welcoming our guests, running the front desk, and assisting with public area cleaning and laundry duties on down time. This position requires a strong work ethic, attention to detail, and a commitment to providing exceptional service in the hospitality industry.

We are seeking to add two individuals to our team - for a minimum of 16 hours and maximum of 40 hours a week. Overtime is allowed in the cases of filling in for someone else, emergencies, etc. The shift hours include Saturday and Sundays 2 pm to 10 pm shifts, and four overnight 10 pm and 6 am shifts.

Duties

• Greet guests upon arrival with a warm and welcoming demeanor.
• Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
• Handle guest inquiries and provide information about hotel amenities, services, and local attractions.
• Process reservations and cancellations using multi-line phone systems and hotel management software.
• Assist with night audit duties as required, ensuring all financial transactions are accurately recorded.
• Maintain front desk appearance and ensure the area is organized and welcoming.
• Address guest complaints or issues promptly and professionally to ensure satisfaction.
• Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
• Provide support for special requests or needs from guests, enhancing their overall experience.

Skills

• Bilingual or multilingual abilities are highly desirable to cater to diverse guests and fellow staff members.
• Previous hotel experience is preferred, particularly in front desk operations or guest services roles.
• Proficient in phone etiquette and handling multi-line phone systems effectively.
• Knowledge of night audit processes is a plus, along with familiarity with hotel management software.
• Excellent interpersonal skills to build rapport with guests and resolve issues amicably.
• Ability to work flexible hours, including nights and weekends. Join our team as a Front Desk Agent where your contributions will directly impact the quality of our guests' experiences!

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Expected hours: 12 – 40 per week

Benefits:

• Employee discount

Work Location: In person