Event Operations Supervisor

Job Title

Event Operations Supervisor

Reports To

Event Operations Manager

FLSA Status

Exempt

Classification

Full Time

Compensation

$41,000 - $42,120 per year

About The Museum

The Children's Museum of Pittsburgh provides innovative and inclusive museum experiences that inspire kindness, joy, creativity and curiosity for all learners. We forge connections with artists, community partners and neighbors to work on behalf of children, youth and families. We have a vision to transform education. We believe people of all ages can benefit from different types of learning experiences.

Benefits

We are proud to offer a comprehensive benefits package to eligible employees that includes: Medical, Dental, Vision, Flexible Spending Account. Paid Time Off (Vacation, Sick, Holidays, and Floating Holidays). 403(b) Savings Retirement Plan. Life Insurance, Short Term and Long Term Disability. Free Museum membership. Parking at a discounted rate.

Position Summary

The Event Operations Supervisor is responsible for the execution of all special events as well as the effective operation of the overall program. This position is primarily operations management, scheduling, training and supervision of staff during all events. The supervisor is required to work a flexible work schedule including weekends and late nights.

Supervisory Responsibilities: Event Staff

Job Primary Responsibilities

• Supervisor is a key Museum staff member during an event, ensuring the safety and security of all employees, visitors and contractors.
• Works as the liaison between upper management, partners, outside contractors and clients.
• Responsible for coordinating all planning for events including external, donated and internal events, including setup and clean-up.
• Manage third party catering on-site workers.
• Responds to client inquiries via phone and email formats.
• Accepts reservations, completes contracts, & processes all payments for special events.
• Orders and maintains supplies as needed within budget constraints.
• Maintains reports of all special events as needed by the Events Operations Manager, Sr. Manager of Visitors, the Finance Department, and other museum staff.
• Assists the Events Operations Manager in creating marketing programs to increase sales of special events.
• Ensures museum and grounds are returned to pre-event condition and ensure any contractors fulfill contractual obligations.
  
  

Staff

• Responsible for the hiring, supervision and training of part-time Event Staff.
• Manages staff scheduling.
• Supervises Birthday Associates in the absence of Senior Birthday Associate and/or Event Operations Manager.
• Coach and issues discipline in line with the Collective Bargain Agreement and CMP Policy Handbook. Communicates these actions to Event Operations Manager in a timely manner.
• Ensures staff perform tasks in a timely manner, and ensuring quality that will reflect on the success of the event.
• Responsible for approving timecards in line with created schedules.
  
  

Additional Responsibilities

• Ensures knowledge and preparedness to respond to issues that may arise relating to facilities, security, safety, staffing, catering, cleaning and contractors.
• Customer service interaction and customer service management issues and decisions including accident/incident reports before, after and during events.
• Works with Visitor Services management to cross train staff and allow for employee sharing within the department.
• Follows appropriate security measures.
• Follows and implements Museum policies and procedures.
  
  

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time based on business needs and in support of the mission of Children's Museum of Pittsburgh.

Education

Job Qualifications:

• Associate's Degree or equivalent required. Bachelor's Degree in related field preferred.
  
  

Experience

• Events coordination and supervisory experience preferred.
• Customer service experience required.
  
  

Skills

• Highly organized.
• Excellent problem solving skills.
• Demonstrate the ability to think objectively and make a quick decision in the best interest of the facility and the client.
• Excellent customer service skills.
• Level-headed in a fast paced environment.
• Proficient in Microsoft Office Suite including Excel.
• Basic experience with cash handling and PCI compliance.
  
  

Physical Requirements & Equipment Usage

• Moves about the museum floor on a regular, consistent basis to set-up events, monitor events, supervise staff, and breakdown events.
• Must be able to lift up to 20lbs regularly and up to 60lbs with assistance. Event preparation and set up requires an increased level of physical abilities and can be strenuous at times.
  
  

The physical demands and work environment characteristics are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment, Hours Of Work, And Travel Requirements

• Duties will be performed in a museum environment, which includes interaction with the public and exposure to children and families.
• Hours of Work: Schedule may vary based on events. Availability to work on weekends and evenings, primarily late evenings, is required.
  
  

Clearances

• FBI fingerprints results, PA Child Abuse History Certificate (Act 33) and PA State Criminal Record Check (Act 34) are required.
  
  

Children's Museum of Pittsburgh provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sex (including pregnancy), sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran or military status, or any other characteristic or trait protected by local, state, or federal law.

If you are interested in applying for this position, please complete our online application found at:

https://pittsburghkids.org/about/careers-opportunities/careers/

Thank you for your interest.